Give No One Cause to Fear You

What puts people at ease?
The Practice:
Give no one cause to fear you.
Why?

We evolved to be afraid.

The ancient ancestors that were casual and blithely hopeful, underestimating the risks around them – predators, loss of food, aggression from others of their kind – did not pass on their genes. But the ones that were nervous were very successful – and we are their great-grandchildren, sitting atop the food chain.

Consequently, multiple hair-trigger systems in your brain continually scan for threats. At the least whiff of danger – which these days comes mainly in the form of social hazards like indifference, criticism, rejection, or disrespect – alarm bells start ringing. See a frown across a dinner table, hear a cold tone from a supervisor, get interrupted repeatedly, receive an indifferent shrug from a partner, watch your teenager turn her back and walk away . . . and your heart starts beating faster, stress hormones course through your veins, emotions well up, thoughts race, and the machinery of fighting, fleeing, freezing, or appeasing kicks into high gear.

The same thing happens in the other direction: when you send out any signal that others find even subtly threatening, their inner iguana gets going. That makes them suffer. Plus it prompts negative reactions from them, such as defensiveness, withdrawal, counter-attacks, grudges, dislike, or enlisting their allies against you.

Thus the kindness and the practical wisdom in the traditional saying, “Give no one cause to fear you.”

You can – and should – be direct, firm, and assertive. Without needing to fear you, others should expect that if they break their agreements with you or otherwise mistreat you, there will be consequences: you reserve the right to speak up, call a spade a spade, step back in the relationship if need be, take away the privileges of a misbehaving child or the job of a dishonest employee, and so on. But this is simply clarity. Rocks are hard; you don’t need to fear rocks to take their hardness into account: I know this as an aging rock climber!

Much of the time the fear – the anxiety, apprehension, unease – we trigger in others is mild, diffuse, in the background, maybe not even consciously experienced. But studies show that people can feel threatened by stimuli they’re not actually aware of. [Read more...]

See the Good in Others

What do you notice in people?
The Practice:
See the good in others.
Why?

Many interactions these days have a kind of bumper-car quality to them. At work, at home, on the telephone, via email: we sort of bounce off of each other while we exchange information, smile or frown, and move on. How often do we actually take the extra few seconds to get a sense of what’s inside other people – especially their good qualities?

In fact, because of what scientists call the brain’s “negativity bias” (you could see my talk at Google for more on this), we’re most likely to notice the bad qualities in others rather than the good ones: the things that worry or annoy us, or make us critical.

Unfortunately, if you feel surrounded by lots of bad or at best neutral qualities in others, and only a sprinkling of dimly-sensed good ones, then you naturally feel less supported, less safe, and less inclined to be generous or pursue your dreams. Plus, in a circular way, when another person gets the feeling that you don’t really see much that’s good in him or her, that person is less likely to take the time to see much that’s good in you.

Seeing the good in others is thus a simple but very powerful way to feel happier and more confident, and become more loving and more productive in the world. [Read more...]

Ask Questions

What are you learning?
The Practice:
Ask questions.
Why?

My dad grew up on a ranch in North Dakota. He has a saying from his childhood – you may have heard it elsewhere – that’s: “You learn more by listening than by talking.”

Sure, we often gain by thinking out loud, including discovering our truth by speaking it. But on the whole, listening brings lots more valuable information than talking does.

Nonetheless, many people are not the greatest listeners. (You’ve probably noticed this already: at work, at home, when you’re trying to work something out with your partner . . .) What’s it feel like when they don’t listen to you? Or maybe listen, but don’t inquire further? It’s not good. Besides missing out on important information – including, often most importantly, your underlying feelings and wants – they’re sending the implicit message that they’re not that interested (even though, deep down, they might be).

Then turn it around: what do you think they feel like if you don’t listen that well to them? Not very good either.

Being a good listener brings many benefits: gathering useful information, making others feel like they matter to you, sustaining a sense of connection with people, and stepping out of your own familiar frame of reference.

One of the best ways to listen well is to ask questions. [Read more...]