What puts people at ease?
Give no one cause to fear you.
We evolved to be afraid.
The ancient ancestors that were casual and blithely hopeful, underestimating the risks around them – predators, loss of food, aggression from others of their kind – did not pass on their genes. But the ones that were nervous were very successful – and we are their great-grandchildren, sitting atop the food chain.
Consequently, multiple hair-trigger systems in your brain continually scan for threats. At the least whiff of danger – which these days comes mainly in the form of social hazards like indifference, criticism, rejection, or disrespect – alarm bells start ringing. See a frown across a dinner table, hear a cold tone from a supervisor, get interrupted repeatedly, receive an indifferent shrug from a partner, watch your teenager turn her back and walk away . . . and your heart starts beating faster, stress hormones course through your veins, emotions well up, thoughts race, and the machinery of fighting, fleeing, freezing, or appeasing kicks into high gear.
The same thing happens in the other direction: when you send out any signal that others find even subtly threatening, their inner iguana gets going. That makes them suffer. Plus it prompts negative reactions from them, such as defensiveness, withdrawal, counter-attacks, grudges, dislike, or enlisting their allies against you.
Thus the kindness and the practical wisdom in the traditional saying, “Give no one cause to fear you.”
You can – and should – be direct, firm, and assertive. Without needing to fear you, others should expect that if they break their agreements with you or otherwise mistreat you, there will be consequences: you reserve the right to speak up, call a spade a spade, step back in the relationship if need be, take away the privileges of a misbehaving child or the job of a dishonest employee, and so on. But this is simply clarity. Rocks are hard; you don’t need to fear rocks to take their hardness into account: I know this as an aging rock climber!
Much of the time the fear – the anxiety, apprehension, unease – we trigger in others is mild, diffuse, in the background, maybe not even consciously experienced. But studies show that people can feel threatened by stimuli they’re not actually aware of. [Read more...]