How Has Social Media Changed Customer Service?

Writing for Forbes, Dan Bigman described his frustration over not having the flowers he ordered delivered on time last Thursday: If you’re like me and you didn’t get the flowers you ordered for your wife on Valentines Day, and then you felt like a complete idiot for wasting a hunk of your day or so on the phone with no result, that’s because you are an idiot. If you want customer service these days, use Twitter. Period. Bigman encourages readers to switch from now-obsolete calls to help desks a … [Read more...]