It’s a novel concept, but what would we learn?
From America magazine, here’s Fr. William J. Byron:
Ever since Larry Bossidy, a former C.E.O. of Allied Signal and the Honeywell Corporation, raised the question of conducting interviews with lapsed Catholics, I have been giving it a lot of thought. Mr. Bossidy is a devout Catholic and the co-author (with Ram Charan) of a bestselling book, Execution, which Bossidy likes to explain is about effective management in business, not about capital punishment. He addressed a meeting of the National Leadership Roundtable on Church Management a couple of years ago and pointed out that if businesses were losing customers at the rate the Catholic Church in the United States is losing members, someone would surely be conducting exit interviews. His observation was prompted by data on declining church attendance released by the Pew Research Center.
Immigration, largely Hispanic, is still shoring up the aggregate numbers for the Catholic Church in the United States, but there has been a dramatic decline in Sunday Mass attendance and church life among U.S.-born Catholics, not to mention the drift of Hispanic Catholics toward Pentecostal sects.
The church in America must face the fact that it has failed to communicate the Good News cheerfully and effectively to a population adrift on a sea of materialism and under constant attack from the forces of secularism, not to mention the diabolical powers that are at work in our world.
An exit interview, if used creatively, could help church leaders discover ways of welcoming back those who have left, even as it helps leaders find ways to strengthen the current worshipping community. This interview could also help identify what else might need to be taught to those called to positions of parish leadership. The church would have nothing to lose by initiating exit interviews.
As a long-time writer of a biweekly column called “Looking Around” for Catholic News Service, I devoted a recent column to the exit interview idea and was inundated with responses from readers. Many indicated that they had been waiting to be asked why they left. The high response rate is all the more unusual because the column appears only in diocesan newspapers around the country. Evidently, respondents who claim to be no longer “in the boat” are still keeping in touch. Many of my respondents identified themselves as older persons.
I asked: Does anyone know why the ranks are thinning at Catholic weekend worship? There are several obstacles to finding out. First, pastors and bishops tend not to think like business executives, so the practice of conducting exit interviews is not likely to occur to them. Second, no one is sure how to reach those Catholics who are no longer in the pews. Third, we do not know precisely what to ask. This is not to say, however, that the problem cannot be investigated.
Check out some of his ideas at the link.