Two days after the Boston Marathon bombings, Boston Medical Center chaplain Sister Maryanne Ruzzo was checking on staffers who’d been caring for the injured when she received a page. A bombing victim wanted to see her.
The bedside was fraught with worry. A woman in her 30s had lost a leg to amputation as surgeons deemed it unsalvageable. Still suffering multiple injuries, she was now heading into surgery again, knowing she might wake up with no legs at all.
Ruzzo stood among the woman’s parents and siblings and did what she does best: listen. She heard their fears, including concern for the woman’s husband, who was being treated at a different hospital and who also might lose a leg to amputation. Then she prayed.
“Other people might not want to feel the pain and say, ‘Oh, it’s going to be fine,’” said Ruzzo, the Archdiocese of Boston’s coordinator of Catholic services at BMC. “We just try to be present and listen to them. … I prayed for the surgeons and the nurses.”
In a week when Boston hospitals cared for more than 170 bomb victims, staff chaplains were suddenly in great demand. They moved calmly from emergency departments to waiting rooms and employee lounges, offering a compassionate ear and much-needed comfort to anxious patients, family members and staffers.
“People think, ‘OK, here’s the guy who kind of represents the universe, or God, or the infinite or eternity,’” said Sam Lowe, a Quaker staff chaplain at BMC.
“If I stand there and I’m able to hear their story … it reconnects them to the rest of humanity,” at a time when they’re apt to feel terribly alone.