Seeing the Humanity in Others

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In my time outside of Patheos, I work full-time in the information technology field. Specifically, I work in help desk. I don't do the desktop support side where the person comes to your desk and helps you out. Oh no. I do call center work. Which involves a whole lot of what call center workers call, "scripts". In my world, it is mostly a greeting and a series of questions that will delineate your problem into solveable chunks. It's like a doctor asking about your symptoms. The doctor knows what … [Read more...]


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