Waiting in line, whether to buy tickets or to talk to a customer representative on your phone, wastes time. The way it works now, it’s first-come, first served. Those who camp out 24 hours before the ticket window opens will get their tickets, but they will have wasted 24 hours. Researchers using game theory have found a more efficient–that is, less time-wasting–way of doing this.
Which do you think would be more efficient: Serving people randomly, regardless of their place in line? Or reversing the current practice and having last-come, first served? Find out and find out why after the jump. [Read more…]