I’ve been paying attention, especially the last few days. Now it’s getting serious. It’s the morning of the eve of Yom Kippur, the Day of Atonement.
Yesterday, just after I walked into the house after ten-and-a-half hours at the university, before I dropped my heavy book bag on the floor, I spotted a bowl of chips and an open container of my favorite salsa. But before I was able to crack the first of forty chips in my mouth, my wife said, it arrived crushed.
She was on hold, forty-five minutes waiting for a customer service rep. The post office. How to file a claim. A box of wedding gifts. [Read more...]