I got this in an email from a friend\u2026.. it is just hillarious!!<\/p>\n
This is so priceless, and so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February &
March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0,
now somewhere around $60. A family member placed a call to Citibank.<\/p>\n
Here\u2019s the exchange:<\/p>\n
Family Member<\/span>: \u201cI am calling to tell you she died in January.\u201d Family Member:<\/span> \u201cMaybe you should turn it over to collections.\u201d Family Member:<\/span> \u201cDo you think God will be mad at her?\u201d Family Member:<\/span> \u201cDid you just get what I was telling you?\u2026the part Family Member:<\/span> \u201cI\u2019m calling to tell you she died in January.\u201d Family Member:<\/span> \u201cDo you mean you want to collect from her estate?\u201d Family Member:<\/span> \u201cNo, I\u2019m her great-nephew.\u201d Family Member:<\/span> \u201cSure.\u201d (fax number is given) \/\/\u2013> Family Member:<\/span> \u201cWell, if you figure it out, great! If not, you could (What is wrong with these people??!!) Family Member:<\/span> \u201cWhat do you do with dead people on YOUR planet?\u201d I got this in an email from a friend….. it is just hillarious!!<\/p>\n This is so priceless, and so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February & Here’s the exchange:<\/p>\n Family Member<\/span>: “I am calling to tell you she died in January.” Family Member:<\/span> “Maybe you should turn it over to collections.”
Citibank:<\/strong> \u201cThe account was never closed, and the late fees & charges
still apply.\u201d<\/p>\n
Citibank:<\/strong> \u201cSince it is 2 months past due, it already has been.\u201d
Family Member: So, what will they do when they find out she is dead?\u201d
Citibank: \u201cEither report her account to frauds division or report her
to the credit bureau. Maybe both!\u201d<\/p>\n
(I really liked this part!!!!)
Citibank:<\/strong> \u201cExcuse me?\u201d<\/p>\n
about her being dead?\u201d
Citibank:<\/strong> \u201cSir, you\u2019ll have to speak to my supervisor.\u201d (Duh!)
(Supervisor gets on the phone):<\/p>\n
Citibank:<\/strong> \u201cThe account was never closed, so the late fees and charges
still apply.\u201d (This must be a phrase taught by the bank!)<\/p>\n
Citibank:<\/strong> (stammering) \u201cAre you her lawyer?\u201d<\/p>\n
Citibank:<\/strong> \u201cCould you fax us a certificate of death?\u201d<\/p>\n
\n\/\/
\n\/\/
\n<!\u2013
\nD([\u201cmb\u201d,\u201du003cbr>nAfter they get the fax:u003cbr>nCitibank: &quot;Our system just isn&#39;t set up for death. I don&#39;t know whatu003cbr>nmore I can do to help.&quot;u003cbr>nFamily Member: &quot;Well, if you figure it out, great! If not, you couldu003cbr>njust keep billing her. I really don&#39;t think she will care.&quot;u003cbr>nCitibank: &quot;Well, the late fees &amp; charges do still apply.&quot;u003cbr>n(What is wrong with these people??!!)u003cbr>nFamily Member: &quot;Would you like her new billing address?&quot;u003cbr>nCitibank: &quot;Yes, that will help.&quot;u003cbr>nFamily Member: &quot;Odessa Memorial Cemetery , Highway 129, Plot Number 69.&quot;u003cbr>nCitibank: &quot;Sir, that&#39;s a cemetery!&quot;u003cbr>nFamily Member: &quot;What do you do with dead people on YOUR planet?&quot;u003cbr>n(Priceless!!)u003cbr>nu003cbr>nu003c\/p>n u003c\/div> nn n u003cspan widthu003d\u201d1\u2033 styleu003d\u201dcolor:white\u201d>__._,_.___u003c\/span>n n u003cdiv>n u003cspan>n u003ca hrefu003d\u201dhttp:\/\/groups.yahoo.com\/group\/irmaalumni\/message\/7712;_ylcu003dX3oDMTMyazg3ajFrBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRtc2dJZAM3NzEyBHNlYwNmdHIEc2xrA3Z0cGMEc3RpbWUDMTE5MjA0NDUwNwR0cGNJZAM3NzEy\u201d targetu003d\u201d_blank\u201d onclicku003d\u201dreturn top.js.OpenExtLink(window,event,this)\u201d>n Messages in this topic u003c\/a> (u003cspan>1u003c\/span>)n u003c\/span>n u003ca hrefu003d\u201dhttp:\/\/groups.yahoo.com\/group\/irmaalumni\/post;_ylcu003dX3oDMTJucDU1bWNlBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRtc2dJZAM3NzEyBHNlYwNmdHIEc2xrA3JwbHkEc3RpbWUDMTE5MjA0NDUwNw\u2013?actu003dreply&amp;messageNumu003d7712\u2033 targetu003d\u201d_blank\u201d onclicku003d\u201dreturn top.js.OpenExtLink(window,event,this)\u201d>n u003cspan>n Reply u003c\/span> (via web post)n u003c\/a> | n u003ca hrefu003d\u201dhttp:\/\/groups.yahoo.com\/group\/irmaalumni\/post;_ylcu003dX3oDMTJjdXY0NGhoBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRzZWMDZnRyBHNsawNudHBjBHN0aW1lAzExOTIwNDQ1MDc-\u201d targetu003d\u201d_blank\u201d onclicku003d\u201dreturn top.js.OpenExtLink(window,event,this)\u201d>n Start a new topic u003c\/a>n u003c\/div> n n n u003cdiv>n u003ca hrefu003d\u201dhttp:\/\/groups.yahoo.com\/group\/irmaalumni\/messages;_ylcu003dX3oDMTJjbDFxazZnBF9TAzk3MzU5NzE0BGdycElkAzcyNzE4BGdycHNwSWQDMTcwNTA4MDg2NgRzZWMDZnRyBHNsawNtc2dzBHN0aW1lAzExOTIwNDQ1MDc-\u201d targetu003d\u201d_blank\u201d onclicku003d\u201dreturn top.js.OpenExtLink(window,event,this)\u201d>\u201d,1]
\n);<\/p>\n
\n\/\/
\n\/\/
\n
After they get the fax:
Citibank:<\/strong> \u201cOur system just isn\u2019t set up for death. I don\u2019t know what
more I can do to help.\u201d<\/p>\n
just keep billing her. I really don\u2019t think she will care.\u201d
Citibank:<\/strong> \u201cWell, the late fees & charges do still apply.\u201d<\/p>\n
Family Member:<\/span> \u201cWould you like her new billing address?\u201d
Citibank:<\/strong> \u201cYes, that will help.\u201d
Family Member:<\/span> \u201cOdessa Memorial Cemetery , Highway 129, Plot Number 69.\u201d
Citibank:<\/strong> \u201cSir, that\u2019s a cemetery!\u201d<\/p>\n
(Priceless!!)<\/p>\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"
March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0,
now somewhere around $60. A family member placed a call to Citibank.<\/p>\n
Citibank:<\/strong> “The account was never closed, and the late fees & charges
still apply.”<\/p>\n
Citibank:<\/strong> “Since it is 2 months past due, it already has been.”
Family Member: So, what will they do when they find out she is dead?”
Citibank: “Either report her account to frauds division or report her
to the credit bureau. Maybe both!”<\/p>\n","protected":false},"author":1517,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-4708","post","type-post","status-publish","format-standard","hentry","category-humour"],"yoast_head":"\n