{"id":4125,"date":"2023-06-13T12:06:22","date_gmt":"2023-06-13T16:06:22","guid":{"rendered":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/?p=4125"},"modified":"2023-06-13T12:06:22","modified_gmt":"2023-06-13T16:06:22","slug":"the-revolution-of-listening-and-empowering-flexibility","status":"publish","type":"post","link":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/2023\/06\/the-revolution-of-listening-and-empowering-flexibility\/","title":{"rendered":"The Revolution of Listening and Empowering Flexibility"},"content":{"rendered":"\n<\/head>

\"listening<\/p>\r\n\r\n

In a world where the future of work<\/a> is rapidly evolving, it\u2019s crucial to listen to your employees and empower flexibility. The time has come for the business world to embrace the mantra of listen, learn, and adapt. That\u2019s the take-away message from my interview<\/a> with Wendy Hamilton<\/a>, CEO of TechSmith<\/a>. She provides a compelling insight into how her company has embraced a culture of listening to employees and fostering flexibility in their work environment.<\/p>\r\n\r\n\r\n\r\n

A Revolutionary Experiment: Bidding Farewell to Synchronous Meetings<\/h2>\r\n\r\n\r\n\r\n

Hamilton described how TechSmith took a bold step by going an entire month without synchronous meetings. By adopting an asynchronous culture, employees could communicate and share information at their convenience, thus reducing unnecessary meetings. The outcome was impressive \u2013 85% of employees felt they could replace meetings with asynchronous communication, leading to a 15% productivity improvement.<\/p>\r\n\r\n\r\n\r\n

The experiment was not about eliminating meetings altogether but rather becoming more intentional about why and when they\u2019re necessary. Hamilton said that \u201cUltimately, TechSmith reduced the total amount of meeting time by 37% and reduced the number of meeting participants in the meetings by 24%.\u201d Managers learned the importance of distinguishing between emotional or high-energy discussions that required synchronous meetings and other matters that could be handled asynchronously.<\/p>\r\n\r\n\r\n\r\n

The Science of Experimentation: Embracing Failure and Learning<\/h2>\r\n\r\n\r\n\r\n

For organizations considering a similar approach, Hamilton highlights the importance of viewing experiments as learning opportunities. With a culture of continuous improvement and a willingness to fail, companies can test hypotheses, gather data, and adapt accordingly.<\/p>\r\n\r\n\r\n\r\n

The experiment allowed TechSmith to recognize the need for giving employees better tools for decision-making and communication. By embracing different methods of communication and allowing staff to explore what works best for them, the company moved towards a more employee-centric approach.<\/p>\r\n\r\n\r\n\r\n

The Rise of Hybrid Work: Flexibility Meets Productivity<\/h2>\r\n\r\n\r\n\r\n

With a flex 20 work policy, TechSmith enables employees to work in-office 20% of the time while enhancing remote work skills. This balance has proved to be effective for team collaboration, cohesion, and intense conversations. By actively listening to employees, Hamilton believes that companies can find the right balance for their workforce.<\/p>\r\n\r\n\r\n\r\n

While some CEOs opt for a top-down approach to returning to the office, TechSmith\u2019s Hamilton emphasizes the importance of listening to employees and understanding their needs. This employee-first strategy aims to create a more inclusive and flexible work environment that benefits both staff and the company\u2019s long-term sustainability.<\/p>\r\n\r\n\r\n\r\n

Building a thriving culture in hybrid work environments requires intentionality and a focus on long-term sustainable performance. TechSmith identified weaknesses in their culture, such as new remote employees lacking strong relationships outside their immediate team, and took steps to address these concerns. By creating social opportunities both virtually and in the office, TechSmith is nurturing a healthy and productive work culture.<\/p>\r\n\r\n\r\n\r\n

A Shift in Communication: From Email to Instant Messaging<\/h2>\r\n\r\n\r\n\r\n

Interestingly, TechSmith observed a trend towards using internal messaging platforms over traditional email. Prior to the COVID-19 pandemic, employees experienced communication overload and platform overload, with senior leaders primarily using email and engineers using instant messaging.<\/p>\r\n\r\n\r\n\r\n

The result was a disjointed communication flow and increased stress for employees. TechSmith took the bold step of overhauling their communication practices, with Hamilton now only using email for external communications. This cultural shift towards instant messaging has led to increased efficiency and better communication within the company.<\/p>\r\n\r\n\r\n\r\n

The Power of Video: Enhancing Clarity and Engagement<\/h2>\r\n\r\n\r\n\r\n

Beyond instant messaging, Hamilton also emphasizes the importance of video in facilitating hybrid work. By using screen capture and video editing software, employees can create and share long-form content that can be consumed at the viewer\u2019s convenience. This method proves to be more engaging and effective than traditional PowerPoint presentations during meetings, allowing employees to absorb information at their own pace.<\/p>\r\n\r\n\r\n\r\n

For example, TechSmith\u2019s CFO discovered the advantages of using screen capture to explain cash flow spreadsheets, as opposed to hosting a meeting to walk through the details. This approach allowed employees to watch and process the information at their own pace, resulting in better understanding and increased productivity.<\/p>\r\n\r\n\r\n\r\n

TechSmith also helped their clients successfully navigate hybrid work. TechSmith specializes in helping clients transform knowledge into video, which proved to be invaluable during the pandemic. Through software screencasts and flipped learning, TechSmith\u2019s solutions allowed organizations to effectively convey important information in a digestible and engaging format.<\/p>\r\n\r\n\r\n\r\n

Lessons from TechSmith: A Blueprint for the Future of Work<\/h2>\r\n\r\n\r\n\r\n

TechSmith\u2019s innovative approach to work provides valuable insights for other organizations looking to navigate the future of work. By listening to employees, embracing flexibility, and fostering a culture of continuous improvement, companies can achieve greater productivity, engagement, and retention in a rapidly changing world.<\/p>\r\n\r\n\r\n\r\n

The key to unlocking a brighter future for work lies in understanding the importance of listening to employees and empowering flexibility. TechSmith\u2019s revolutionary approach provides a glimpse into what the future might hold for other organizations looking to adapt to the changing landscape of work. By adopting an employee-first mentality, leveraging technology, and fostering a culture of learning and adaptation, companies can ensure they\u2019re well-equipped to face the challenges and opportunities that lie ahead in the world of work. So, buckle up and embrace the ride, for it\u2019s time to rewrite the rules of the game and create a brighter, more flexible future for all.<\/p>\r\n\r\n\r\n\r\n

Key Take-Away<\/h2>\r\n\r\n\r\n\r\n
Embrace a culture of listening, empower flexibility, and foster continuous improvement for greater productivity and adaptability in the future of work<\/em>...><\/em>Click to tweet<\/em> <\/a> <\/blockquote>\r\n\r\n\r\n\r\n

Image credit: Mikael Blomkvist\/Pexels<\/a><\/em><\/p>\r\n\r\n\r\n\r\n

Originally published in\u00a0Disaster Avoidance Experts<\/a><\/em> on April 1, 2023<\/em>.<\/p>\r\n\r\n\r\n

\r\n\r\n\r\n

Dr. Gleb Tsipursky<\/a> was lauded as \u201cOffice Whisperer\u201d and \u201cHybrid Expert<\/a>\u201d by The New York Times<\/em> for helping leaders use hybrid work to improve retention and productivity while cutting costs. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts<\/a>. Dr. Gleb wrote the first book on returning to the office and leading hybrid teams after the pandemic, his best-seller Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage<\/em><\/a> (Intentional Insights, 2021). He authored seven books in total, and is best know for his global bestseller, Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters<\/em><\/a> (Career Press, 2019). His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business Review<\/em><\/a>, Forbes<\/em><\/a>,<\/em> Inc. Magazine<\/em><\/a>, USA Today<\/em><\/a>, CBS News<\/em><\/a>, Fox News<\/em><\/a>, Time<\/em><\/a>, Business Insider<\/em><\/a>, Fortune<\/em><\/a>, and elsewhere<\/a>. His writing was translated into Chinese, Korean, German, Russian, Polish, Spanish, French, and other languages. His expertise comes from over 20 years of consulting<\/a>, coaching<\/a>, and speaking and training<\/a> for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years<\/a> in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio. In his free time, he makes sure to spend abundant quality time with his wife to avoid his personal life turning into a disaster. Contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on LinkedIn @dr-gleb-tsipursky<\/a>, Twitter @gleb_tsipursky<\/a>, Instagram @dr_gleb_tsipursky<\/a>, Facebook<\/a> @DrGlebTsipursky, Medium @dr_gleb_tsipursky<\/a>, YouTube<\/a>, and RSS<\/a>, and get a free copy of the Assessment on Dangerous Judgment Errors in the Workplace<\/em><\/a> by signing up for the free Wise Decision Maker Course at https:\/\/disasteravoidanceexperts.com\/newsletter\/<\/a>.<\/p>\r\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"

In a world where the future of work is rapidly evolving, it\u2019s crucial to listen to your employees and empower flexibility. The time has come for the business world to embrace the mantra of listen, learn, and adapt. That\u2019s the take-away message from my interview with Wendy Hamilton, CEO of TechSmith. She provides a compelling […]<\/p>\n","protected":false},"author":2666,"featured_media":4128,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[234,231],"tags":[76,264,536,192,545],"class_list":["post-4125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-decision-making","category-leadership","tag-cognitive-bias","tag-decision-making-process","tag-hybrid-work","tag-leadership","tag-remote-work"],"yoast_head":"\nThe Revolution of Listening and Empowering Flexibility<\/title>\n<meta name=\"description\" content=\"Embrace a culture of listening, empower flexibility, and foster continuous improvement for greater productivity and adaptability in the future of work\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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He serves as the CEO of the boutique consulting, coaching, and training firm Disaster Avoidance Experts, which uses a proprietary methodology based on groundbreaking research to help leaders and organizations maximize their bottom lines by addressing potential threats, seizing unexpected opportunities, and resolving persistent personnel problems. His clients include Aflac, Balance Employment Assistance Provider, Edison Welding Institute, Fifth Third Bank, Honda, IBM, International Coaches Federation, Ohio Hospitals Association, National Association of Women Business Owners, Sentinel Real Estate, The Society for Human Resource Management, RealManage, The Columbus Foundation, Vistage, Wells Fargo, the World Wildlife Fund, and over a hundred others who achieve outstanding client results. You can learn more about that here: https:\/\/disasteravoidanceexperts.com\/about Dr. Tsipursky also has a strong research and teaching background in behavioral economics and cognitive neuroscience with over 15 years in academia, including 7 years as a professor at the Ohio State University and before that a Fellow at the University of North Carolina-Chapel Hill. His dozens of peer-reviewed academic publications include journals such as Behavior and Social Issues, Journal of Social and Political Psychology, and International Journal of Existential Psychology and Psychotherapy. His civic service includes over 4 years as the Chair of the Board of Directors of Intentional Insights, an educational nonprofit advocating for research-based decision-making in all life areas. He also co-founded the Pro-Truth Pledge, a civic project to promote truthfulness and integrity for individual professionals and leaders in the same way that the Better Business Bureau serves as a commitment for businesses. He serves on the Advisory Board of Canonical Debate Lab and Planet Purpose, and is on the Editorial Board of the peer-reviewed journal Behavior and Social Issues. A highly in-demand international speaker, Dr. Tsipursky has over two decades of professional speaking experience across North America, Europe, and Australia. He gets top marks from audiences for his highly facilitative, interactive, and humor-filled speaking style and the way he thoroughly customizes speeches for diverse audiences. Meeting planners describe Dr. Tsipursky as \\\"very relatable,\\\" as \\\"a snap to work with,\\\" and as someone who \\\"does everything that you would want a speaker to do.\\\" Drawing on best practices in adult learning, his programs address the wide spectrum of diverse learning styles, as attested by enthusiastic client testimonials and references. He regularly shares the stage with prominent leaders, for example recently speaking on a roundtable panel with the President of the European Commission Ursula von der Leyen, Secretary General of the International Federation of Red Cross and Red Crescent Societies Elhadj As Sy, Chancellor of Austria Brigitte Bierlein, CEO of Penguin Random House Markus Dohle, and billionaire philanthropist and Chair of the Bertelsmann Management Company Liz Mohn. You can learn more about his speaking and see videos here: https:\/\/disasteravoidanceexperts.com\/speaking\/ Dr. Tsipursky earned his PhD in the History of Behavioral Science at the University of North Carolina at Chapel Hill in 2011, his M.A. at Harvard University in 2004, and his B.A. at New York University in 2002. He lives in and travels from Columbus, OH. In his free time, he enjoys tennis, hiking, and playing with his two cats, and most importantly, he makes sure to spend abundant quality time with his wife to avoid disasters in his personal life. Learn more about him at https:\/\/DisasterAvoidanceExperts.com\/GlebTsipursky, contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on Instagram @dr_gleb_tsipursky and Twitter @gleb_tsipursky. 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After that he\u2019s publishing The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships with New Harbinger in April 2020, the first book to focus on cognitive biases in professional and personal relationships and illustrate how we can defeat these dangerous judgment errors in our relationships. See more information here https:\/\/disasteravoidanceexperts.com\/author-page\/ Dr. Tsipursky\u2019s cutting-edge thought leadership was featured in over 400 articles he published and over 350 interviews he gave to popular venues that include Fast Company, CBS News, Time, Scientific American, Psychology Today, The Conversation, Business Insider, Government Executive, The Chronicle of Philanthropy, Inc. Magazine, and many others, as you can see here https:\/\/disasteravoidanceexperts.com\/media\/ Dr. Tsipursky's expertise comes from over 20 years of consulting, coaching, speaking, and training for businesses and nonprofits. He serves as the CEO of the boutique consulting, coaching, and training firm Disaster Avoidance Experts, which uses a proprietary methodology based on groundbreaking research to help leaders and organizations maximize their bottom lines by addressing potential threats, seizing unexpected opportunities, and resolving persistent personnel problems. His clients include Aflac, Balance Employment Assistance Provider, Edison Welding Institute, Fifth Third Bank, Honda, IBM, International Coaches Federation, Ohio Hospitals Association, National Association of Women Business Owners, Sentinel Real Estate, The Society for Human Resource Management, RealManage, The Columbus Foundation, Vistage, Wells Fargo, the World Wildlife Fund, and over a hundred others who achieve outstanding client results. You can learn more about that here: https:\/\/disasteravoidanceexperts.com\/about Dr. Tsipursky also has a strong research and teaching background in behavioral economics and cognitive neuroscience with over 15 years in academia, including 7 years as a professor at the Ohio State University and before that a Fellow at the University of North Carolina-Chapel Hill. His dozens of peer-reviewed academic publications include journals such as Behavior and Social Issues, Journal of Social and Political Psychology, and International Journal of Existential Psychology and Psychotherapy. His civic service includes over 4 years as the Chair of the Board of Directors of Intentional Insights, an educational nonprofit advocating for research-based decision-making in all life areas. He also co-founded the Pro-Truth Pledge, a civic project to promote truthfulness and integrity for individual professionals and leaders in the same way that the Better Business Bureau serves as a commitment for businesses. He serves on the Advisory Board of Canonical Debate Lab and Planet Purpose, and is on the Editorial Board of the peer-reviewed journal Behavior and Social Issues. A highly in-demand international speaker, Dr. Tsipursky has over two decades of professional speaking experience across North America, Europe, and Australia. He gets top marks from audiences for his highly facilitative, interactive, and humor-filled speaking style and the way he thoroughly customizes speeches for diverse audiences. Meeting planners describe Dr. Tsipursky as \"very relatable,\" as \"a snap to work with,\" and as someone who \"does everything that you would want a speaker to do.\" Drawing on best practices in adult learning, his programs address the wide spectrum of diverse learning styles, as attested by enthusiastic client testimonials and references. He regularly shares the stage with prominent leaders, for example recently speaking on a roundtable panel with the President of the European Commission Ursula von der Leyen, Secretary General of the International Federation of Red Cross and Red Crescent Societies Elhadj As Sy, Chancellor of Austria Brigitte Bierlein, CEO of Penguin Random House Markus Dohle, and billionaire philanthropist and Chair of the Bertelsmann Management Company Liz Mohn. You can learn more about his speaking and see videos here: https:\/\/disasteravoidanceexperts.com\/speaking\/ Dr. Tsipursky earned his PhD in the History of Behavioral Science at the University of North Carolina at Chapel Hill in 2011, his M.A. at Harvard University in 2004, and his B.A. at New York University in 2002. He lives in and travels from Columbus, OH. In his free time, he enjoys tennis, hiking, and playing with his two cats, and most importantly, he makes sure to spend abundant quality time with his wife to avoid disasters in his personal life. Learn more about him at https:\/\/DisasterAvoidanceExperts.com\/GlebTsipursky, contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on Instagram @dr_gleb_tsipursky and Twitter @gleb_tsipursky. Most importantly, help yourself avoid disasters and maximize success, and get a free copy of the \u201cAssessment on Dangerous Judgment Errors in the Workplace,\u201d by signing up for his free Wise Decision Maker Course at https:\/\/ DisasterAvoidanceExperts.com\/Subscribe","sameAs":["https:\/\/disasteravoidanceexperts.com\/","https:\/\/www.facebook.com\/DrGlebTsipursky\/","https:\/\/twitter.com\/Gleb_Tsipursky"],"url":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/author\/gtsipursky\/"}]}},"_links":{"self":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/posts\/4125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/users\/2666"}],"replies":[{"embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/comments?post=4125"}],"version-history":[{"count":0,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/posts\/4125\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/media\/4128"}],"wp:attachment":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/media?parent=4125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/categories?post=4125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/tags?post=4125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}