{"id":4241,"date":"2023-06-26T09:41:53","date_gmt":"2023-06-26T13:41:53","guid":{"rendered":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/?p=4241"},"modified":"2023-06-26T09:41:53","modified_gmt":"2023-06-26T13:41:53","slug":"linkedins-secret-sauce-for-effective-hybrid-work","status":"publish","type":"post","link":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/2023\/06\/linkedins-secret-sauce-for-effective-hybrid-work\/","title":{"rendered":"LinkedIn\u2019s Secret Sauce for Effective Hybrid Work"},"content":{"rendered":"\n<\/head>

\"hybrid<\/p>\r\n\r\n

Trust is a two-way street. And so are the norms that lead to successful hybrid work. That\u2019s the key take-away from my interview<\/a> with Armen Vartanian<\/a>. As the VP of Workplace at LinkedIn<\/a>, Vartanian and his team have embraced a hybrid work policy anchored in trust and care, with an emphasis on nurturing social capital and employee experience.<\/p>\r\n\r\n\r\n\r\n

Trust, in particular, is the cornerstone of LinkedIn\u2019s successful transition into the new world of work. However, it is crucial to note that trust isn\u2019t a component that suddenly materializes out of thin air. Nor can it be generated with the mere flip of a switch. It is nurtured, cultivated, and grown over time, through deliberate actions and established norms that honor both the organization and the individuals within it. Vartanian\u2019s experience parallels the advice I give to my clients<\/a> who I help transition to a return to office and hybrid work<\/a>.<\/p>\r\n\r\n\r\n\r\n

Social Capital: The Glue that Binds a Hybrid Workplace Together<\/h2>\r\n\r\n\r\n\r\n

Imagine social capital as the hidden treasure in an organization, to paraphrase Vartanian. It is the intricate, invisible network of relationships that forms the backbone of a company\u2019s operation. This social capital powers the engine of the organization, driving its mission and propelling it towards its vision. If a company\u2019s culture is compared to a ship, social capital would be the wind in its sails, powering its journey across the vast ocean of the business world.<\/p>\r\n\r\n\r\n\r\n

Building and preserving social capital is akin to cultivating a lush, thriving garden. It demands time, patience, and consistent effort, along with a deep understanding of the ecosystem. Senior employees often already possess a well-established network of relationships across the company, built over years of collaboration and shared experiences. Junior employees, on the other hand, are akin to young seedlings that need to be nourished and nurtured with the right elements to grow and thrive.<\/p>\r\n\r\n\r\n\r\n

Recognizing this disparity, LinkedIn is focusing on employee experience and intentionally engineering the serendipity needed to help employees build and sustain social capital, regardless of their tenure. Given that a majority of their workforce has joined in the past three years, they have deliberately designed their workplace strategy to create environments that are not only dynamic and give employees choice in the type of environment they need to be productive but also promote relationship building and collaboration among team members.<\/p>\r\n\r\n\r\n\r\n

Mentorship and Organizational Norms: Navigating the Hybrid Landscape<\/h2>\r\n\r\n\r\n\r\n

Imagine a football team on the field without a playbook, each player attempting to score based on their own understanding of the game. The result would likely be chaos, as every player follows their own individual strategy, leading to a lack of coordination and teamwork. This is exactly what can occur in the absence of clear organizational norms in a hybrid work scenario.<\/p>\r\n\r\n\r\n\r\n

LinkedIn has implemented deliberate mentoring programs to provide a structured path for junior employees to cultivate the necessary relationships for their professional growth. But more than this, they\u2019ve understood that predictability and intentionality are key in a successful hybrid work arrangement. Ensuring that employees derive significant value from the time they spend in the office becomes paramount.<\/p>\r\n\r\n\r\n\r\n

It\u2019s essential to understand that the goal isn\u2019t just to have employees physically present at the office. It is to maximize their interactions, engagement, and value derived during their time there. This isn\u2019t a business reality show where the highest attendance wins. Instead, it\u2019s more like a symphony where every note matters, and the overall harmony created by the combination of notes is what truly counts.<\/p>\r\n\r\n\r\n\r\n

The Hybrid Workplace: More than Just Physical Spaces<\/h2>\r\n\r\n\r\n\r\n

In our pursuit of creating an effective hybrid work environment, we must not overlook the crucial role played by the physical workspace. LinkedIn, for instance, has innovated and reimagined their office spaces to better facilitate collaboration and support welcoming employees back into the office whenever they need or choose to come in. Vartanian shared that his team is constantly testing and iterating, recently deliberately constraining the supply of space across offices to bring employees closer together. As a result, LinkedIn saw utilization increase by 82% and employee attendance grow by 24% in its US headquarters office.<\/p>\r\n\r\n\r\n\r\n

However, designing the right physical environment is just a small part of the overall equation. Technology is the other vital component that enables seamless collaboration and communication. A well-structured, intuitive digital space can significantly amplify the effectiveness of a hybrid workspace.<\/p>\r\n\r\n\r\n\r\n

Conclusion<\/h2>\r\n\r\n\r\n\r\n

To sum up, as we continue to navigate the new world of work, we must remember that trust and flexibility, social capital, and organizational norms form the foundation of a successful hybrid work environment. They are not just nice-to-haves, but critical must-haves in this brave new world of work. Finally, it is vital to remember that the ultimate goal of a hybrid work model is to foster an environment that supports employees, nourishes relationships, and empowers the organization to reach its true potential. To paraphrase Vartanian, the way we work may have changed, but the why we work has not.<\/p>\r\n\r\n\r\n\r\n

Key Take-Away<\/h2>\r\n\r\n\r\n\r\n
Trust, social capital, and intentional norms are key for effective hybrid work. The physical workspace and technology also play important roles<\/em>...><\/em>Click to tweet<\/em><\/a> <\/blockquote>\r\n\r\n\r\n\r\n

Image credit: Andrea Piacquadio\/Pexels<\/a><\/em><\/p>\r\n\r\n\r\n\r\n

Originally published in\u00a0Disaster Avoidance Experts<\/a><\/em> on April 18, 2023<\/em><\/p>\r\n\r\n\r\n

\r\n\r\n\r\n

Dr. Gleb Tsipursky<\/a> was lauded as \u201cOffice Whisperer\u201d and \u201cHybrid Expert<\/a>\u201d by The New York Times<\/em> for helping leaders use hybrid work to improve retention and productivity while cutting costs. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts<\/a>. Dr. Gleb wrote the first book on returning to the office and leading hybrid teams after the pandemic, his best-seller Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage<\/em><\/a> (Intentional Insights, 2021). He authored seven books in total, and is best know for his global bestseller, Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters<\/em><\/a> (Career Press, 2019). His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business Review<\/em><\/a>, Forbes<\/em><\/a>,<\/em> Inc. Magazine<\/em><\/a>, USA Today<\/em><\/a>, CBS News<\/em><\/a>, Fox News<\/em><\/a>, Time<\/em><\/a>, Business Insider<\/em><\/a>, Fortune<\/em><\/a>, and elsewhere<\/a>. His writing was translated into Chinese, Korean, German, Russian, Polish, Spanish, French, and other languages. His expertise comes from over 20 years of consulting<\/a>, coaching<\/a>, and speaking and training<\/a> for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years<\/a> in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio. In his free time, he makes sure to spend abundant quality time with his wife to avoid his personal life turning into a disaster. Contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on LinkedIn @dr-gleb-tsipursky<\/a>, Twitter @gleb_tsipursky<\/a>, Instagram @dr_gleb_tsipursky<\/a>, Facebook<\/a> @DrGlebTsipursky, Medium @dr_gleb_tsipursky<\/a>, YouTube<\/a>, and RSS<\/a>, and get a free copy of the Assessment on Dangerous Judgment Errors in the Workplace<\/em><\/a> by signing up for the free Wise Decision Maker Course at https:\/\/disasteravoidanceexperts.com\/newsletter\/<\/a>.<\/p>\r\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"

Trust is a two-way street. And so are the norms that lead to successful hybrid work. That\u2019s the key take-away from my interview with Armen Vartanian. As the VP of Workplace at LinkedIn, Vartanian and his team have embraced a hybrid work policy anchored in trust and care, with an emphasis on nurturing social capital […]<\/p>\n","protected":false},"author":2666,"featured_media":4244,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[234,231],"tags":[76,264,536,192,243,294],"class_list":["post-4241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-decision-making","category-leadership","tag-cognitive-bias","tag-decision-making-process","tag-hybrid-work","tag-leadership","tag-leadership-development","tag-wise-decision-making"],"yoast_head":"\nLinkedIn\u2019s Secret Sauce for Effective Hybrid Work<\/title>\n<meta name=\"description\" content=\"Trust, social capital, and intentional norms are key for effective hybrid work. 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He serves as the CEO of the boutique consulting, coaching, and training firm Disaster Avoidance Experts, which uses a proprietary methodology based on groundbreaking research to help leaders and organizations maximize their bottom lines by addressing potential threats, seizing unexpected opportunities, and resolving persistent personnel problems. His clients include Aflac, Balance Employment Assistance Provider, Edison Welding Institute, Fifth Third Bank, Honda, IBM, International Coaches Federation, Ohio Hospitals Association, National Association of Women Business Owners, Sentinel Real Estate, The Society for Human Resource Management, RealManage, The Columbus Foundation, Vistage, Wells Fargo, the World Wildlife Fund, and over a hundred others who achieve outstanding client results. You can learn more about that here: https:\/\/disasteravoidanceexperts.com\/about Dr. Tsipursky also has a strong research and teaching background in behavioral economics and cognitive neuroscience with over 15 years in academia, including 7 years as a professor at the Ohio State University and before that a Fellow at the University of North Carolina-Chapel Hill. His dozens of peer-reviewed academic publications include journals such as Behavior and Social Issues, Journal of Social and Political Psychology, and International Journal of Existential Psychology and Psychotherapy. His civic service includes over 4 years as the Chair of the Board of Directors of Intentional Insights, an educational nonprofit advocating for research-based decision-making in all life areas. He also co-founded the Pro-Truth Pledge, a civic project to promote truthfulness and integrity for individual professionals and leaders in the same way that the Better Business Bureau serves as a commitment for businesses. He serves on the Advisory Board of Canonical Debate Lab and Planet Purpose, and is on the Editorial Board of the peer-reviewed journal Behavior and Social Issues. A highly in-demand international speaker, Dr. Tsipursky has over two decades of professional speaking experience across North America, Europe, and Australia. He gets top marks from audiences for his highly facilitative, interactive, and humor-filled speaking style and the way he thoroughly customizes speeches for diverse audiences. Meeting planners describe Dr. Tsipursky as \\\"very relatable,\\\" as \\\"a snap to work with,\\\" and as someone who \\\"does everything that you would want a speaker to do.\\\" Drawing on best practices in adult learning, his programs address the wide spectrum of diverse learning styles, as attested by enthusiastic client testimonials and references. He regularly shares the stage with prominent leaders, for example recently speaking on a roundtable panel with the President of the European Commission Ursula von der Leyen, Secretary General of the International Federation of Red Cross and Red Crescent Societies Elhadj As Sy, Chancellor of Austria Brigitte Bierlein, CEO of Penguin Random House Markus Dohle, and billionaire philanthropist and Chair of the Bertelsmann Management Company Liz Mohn. You can learn more about his speaking and see videos here: https:\/\/disasteravoidanceexperts.com\/speaking\/ Dr. Tsipursky earned his PhD in the History of Behavioral Science at the University of North Carolina at Chapel Hill in 2011, his M.A. at Harvard University in 2004, and his B.A. at New York University in 2002. He lives in and travels from Columbus, OH. In his free time, he enjoys tennis, hiking, and playing with his two cats, and most importantly, he makes sure to spend abundant quality time with his wife to avoid disasters in his personal life. Learn more about him at https:\/\/DisasterAvoidanceExperts.com\/GlebTsipursky, contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on Instagram @dr_gleb_tsipursky and Twitter @gleb_tsipursky. Most importantly, help yourself avoid disasters and maximize success, and get a free copy of the \u201cAssessment on Dangerous Judgment Errors in the Workplace,\u201d by signing up for his free Wise Decision Maker Course at https:\/\/ DisasterAvoidanceExperts.com\/Subscribe\",\"sameAs\":[\"https:\/\/disasteravoidanceexperts.com\/\",\"https:\/\/www.facebook.com\/DrGlebTsipursky\/\",\"https:\/\/twitter.com\/Gleb_Tsipursky\"],\"url\":\"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/author\/gtsipursky\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"LinkedIn\u2019s Secret Sauce for Effective Hybrid Work","description":"Trust, social capital, and intentional norms are key for effective hybrid work. 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After that he\u2019s publishing The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships with New Harbinger in April 2020, the first book to focus on cognitive biases in professional and personal relationships and illustrate how we can defeat these dangerous judgment errors in our relationships. See more information here https:\/\/disasteravoidanceexperts.com\/author-page\/ Dr. Tsipursky\u2019s cutting-edge thought leadership was featured in over 400 articles he published and over 350 interviews he gave to popular venues that include Fast Company, CBS News, Time, Scientific American, Psychology Today, The Conversation, Business Insider, Government Executive, The Chronicle of Philanthropy, Inc. Magazine, and many others, as you can see here https:\/\/disasteravoidanceexperts.com\/media\/ Dr. Tsipursky's expertise comes from over 20 years of consulting, coaching, speaking, and training for businesses and nonprofits. He serves as the CEO of the boutique consulting, coaching, and training firm Disaster Avoidance Experts, which uses a proprietary methodology based on groundbreaking research to help leaders and organizations maximize their bottom lines by addressing potential threats, seizing unexpected opportunities, and resolving persistent personnel problems. His clients include Aflac, Balance Employment Assistance Provider, Edison Welding Institute, Fifth Third Bank, Honda, IBM, International Coaches Federation, Ohio Hospitals Association, National Association of Women Business Owners, Sentinel Real Estate, The Society for Human Resource Management, RealManage, The Columbus Foundation, Vistage, Wells Fargo, the World Wildlife Fund, and over a hundred others who achieve outstanding client results. You can learn more about that here: https:\/\/disasteravoidanceexperts.com\/about Dr. Tsipursky also has a strong research and teaching background in behavioral economics and cognitive neuroscience with over 15 years in academia, including 7 years as a professor at the Ohio State University and before that a Fellow at the University of North Carolina-Chapel Hill. His dozens of peer-reviewed academic publications include journals such as Behavior and Social Issues, Journal of Social and Political Psychology, and International Journal of Existential Psychology and Psychotherapy. His civic service includes over 4 years as the Chair of the Board of Directors of Intentional Insights, an educational nonprofit advocating for research-based decision-making in all life areas. He also co-founded the Pro-Truth Pledge, a civic project to promote truthfulness and integrity for individual professionals and leaders in the same way that the Better Business Bureau serves as a commitment for businesses. He serves on the Advisory Board of Canonical Debate Lab and Planet Purpose, and is on the Editorial Board of the peer-reviewed journal Behavior and Social Issues. A highly in-demand international speaker, Dr. Tsipursky has over two decades of professional speaking experience across North America, Europe, and Australia. He gets top marks from audiences for his highly facilitative, interactive, and humor-filled speaking style and the way he thoroughly customizes speeches for diverse audiences. Meeting planners describe Dr. Tsipursky as \"very relatable,\" as \"a snap to work with,\" and as someone who \"does everything that you would want a speaker to do.\" Drawing on best practices in adult learning, his programs address the wide spectrum of diverse learning styles, as attested by enthusiastic client testimonials and references. He regularly shares the stage with prominent leaders, for example recently speaking on a roundtable panel with the President of the European Commission Ursula von der Leyen, Secretary General of the International Federation of Red Cross and Red Crescent Societies Elhadj As Sy, Chancellor of Austria Brigitte Bierlein, CEO of Penguin Random House Markus Dohle, and billionaire philanthropist and Chair of the Bertelsmann Management Company Liz Mohn. You can learn more about his speaking and see videos here: https:\/\/disasteravoidanceexperts.com\/speaking\/ Dr. Tsipursky earned his PhD in the History of Behavioral Science at the University of North Carolina at Chapel Hill in 2011, his M.A. at Harvard University in 2004, and his B.A. at New York University in 2002. He lives in and travels from Columbus, OH. In his free time, he enjoys tennis, hiking, and playing with his two cats, and most importantly, he makes sure to spend abundant quality time with his wife to avoid disasters in his personal life. Learn more about him at https:\/\/DisasterAvoidanceExperts.com\/GlebTsipursky, contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on Instagram @dr_gleb_tsipursky and Twitter @gleb_tsipursky. Most importantly, help yourself avoid disasters and maximize success, and get a free copy of the \u201cAssessment on Dangerous Judgment Errors in the Workplace,\u201d by signing up for his free Wise Decision Maker Course at https:\/\/ DisasterAvoidanceExperts.com\/Subscribe","sameAs":["https:\/\/disasteravoidanceexperts.com\/","https:\/\/www.facebook.com\/DrGlebTsipursky\/","https:\/\/twitter.com\/Gleb_Tsipursky"],"url":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/author\/gtsipursky\/"}]}},"_links":{"self":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/posts\/4241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/users\/2666"}],"replies":[{"embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/comments?post=4241"}],"version-history":[{"count":0,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/posts\/4241\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/media\/4244"}],"wp:attachment":[{"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/media?parent=4241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/categories?post=4241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.patheos.com\/blogs\/intentionalinsights\/wp-json\/wp\/v2\/tags?post=4241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}