Tati Westbrook’s Halo Beauty is receiving thousands of messages from unhappy consumers related to her vitamin line. Complaints made by customers littered Halo Beauty’s Social Media related to delayed shipping, tampered products, missing products, and lack of communication from their customer service department. The company appears to be unable to fill the thousands of new orders they received after Westbrook uploaded her slamming James Charles earlier in May.
After Tati Westbrook uploaded her infamous video “Bye Sister” on YouTube, thousands of people flocked to her Halo Beauty website to purchase her vitamins. In the video, Westbrook slammed James Charles for promoting her “number one competitor,” Sugar Bear Hair.
With the influx of orders to Halo Beauty, there appears to be a breakdown in the company’s ability to fill the orders. On Halo Beauty’s Twitter and Instagram, thousands of people are complaining that they haven’t received their orders. In some cases, individuals say their orders arrived, but the products were defective. Others found supplements in their package that are not sold by Halo Beauty.
When Halo Beauty asked consumers to share their “Halo Journey,” a Twitter user responded by informing the company about a shipping snafu. Many people posted that they could not start their journey because they had not received their products.
Customers say they have waited up to a month to receive their products. Many of the complaints directly related to poor customer service provided by Halo Beauty. People stated that they attempted to reach out to Halo Beauty but received no responses about their orders.
We also found dozens of comments from customers that have not received their products.
Halo Beauty’s has not been quick to respond to customer service questions related to their product delays. Realizing their products were delayed, Halo Beauty shared on May 21 that they changed fulfillment centers. Additionally, they stated that they processed all remaining orders.
However, several people responded under the May 21 announcement this week indicating they had not received their products.
Even with Halo promising, they have resolved their shipping issues; customers are stilling waiting weeks for their shipments to arrive. One customer got a response from Halo after she disclosed she filed a fraud complaint with her bank. The user told other frustrated customers to consider filing a claim to elicit a response from the vitamin company.
Without a Crystal Ball tracked down the address to a location in Florida. Online articles indicate that Ship Monk, a fulfillment company, occupies 77% of the property.
According to ShipMonk’s website, they offer fulfillment of products for companies that specialize in e-commerce. Companies using Ship Monk manufacture the product, send to Ship Monk, and the company fills the online orders.
“You focus on marketing and selling your products – we’ll handle the rest. Through our custom API integrations, our software will sync directly with your online shopping cart to automatically import orders. From there we’ll pick, pack, and ship each order without hesitation or delay. The best part is that our process is customizable and completely scalable, so no matter how fast you grow, you’re guaranteed to get the same great service for every single order.”
ShipMonk told us in a comment that they inherited the account from another fulfillment center. CEO Jan Bender told Without a Crystal Ball that Halo Beauty’s previous fulfillment company caused the mess.
Bender said that ShipMonk had to transfer over their account and all the inventory. According to Bender, all orders received during the process were fulfilled. After they shipped the remaining orders, Bender said they waited for the inventory from the previous fulfillment center to arrive.
“Unfortunately we are not in control of inventory supplies, so what happened was that we received inventory and shipped all orders late May, which resulted in them being out of stock. We just received new shipment of inventory this week and as of today all outstanding orders have been shipped, so the customers should be getting the orders in the next few days, and their emails today, latest tomorrow,” Bender told us in a statement.
We attempted to reach out to Halo Beauty to address customer’s concerns over the poor response to emails. However, Halo Beauty did not respond to our request for comment.
For more coverage on Tati Westbrook, check out our recent article on the past she is hiding from her subscribers here.
Watch my video for more insight into the issues plaguing Halo Beauty:
*Katie Joy is a columnist and hosts Without A Crystal Ball on Patheos Non-Religious Channel. She writes articles on parenting, disability advocacy, debunking pseudoscience, atheism, and crimes against women and children.She co-hosts the YouTube show, “The Smoking Nun,” with Kyle Curtis on The Non-Sequitur Channel. The show airs weekly and tackles pseudoscience, current events, and crime stories.
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