Jaclyn Hill’s Mom Accuses Fans of Spreading Hate & Lies about Jaclyn

Jaclyn Hill’s Mom Accuses Fans of Spreading Hate & Lies about Jaclyn July 1, 2019
Robin Sumrall and Jaclyn Hill – Robin Sumrall Instagram

Jaclyn Hill has deleted her social media, but her mother Robin Sumrall spoke for her daughter on Instagram. The Instagram post slammed haters for attacking her daughter. Additionally, she accused people of spreading lies about Jaclyn and her lipstick line.

Jaclyn Hil went into hiding on June 26, 2019, after Marlena Stell uploaded a video on YouTube accusing Hill of putting customer’s lives at risk. Despite evidence that lipsticks launched by Hill contained white fibers, black hair, metal, plastic, and dirt, her company refused to recall the items. Instead, Jaclyn Cosmetics announced on June 22, 2019, that they would refund all customers that purchased the lipsticks.

Rather than using her time to help customers and end the public backlash, Jaclyn went into hiding to avoid negative criticism. The move outraged fans and customers who felt her retreat into obscurity was done to attempt to make the bad press go away.

Jaclyn Cosmetic’s scrubbed their website of any photos of the So Rich Lipsticks. The site now tells fans that they will “be back soon.”

With Hill missing in action, Hill’s mother uploaded a photo on Instagram with a message to fans. In the update, Robin provided an update on her daughter and thanked fans for their support.

However, Robin’s criticism of the hate and perceived bullying of Jaclyn is what prompted a visceral reaction by fans. Robin wrote,

“I want to thank each and every one of you for your wonderful messages, thoughts and prayers for Jaclyn during this time. As her Mom it has been heartbreaking in so many ways. It was difficult and so very disappointing enough that some of her lipsticks had issues but the onslaught of hate, lies and even betrayal has by far been the worse part. It has been shocking. No one deserves to be beaten when they are already sad and down.”

She went on to thank Jaclyn’s loyal fans for forgiving her daughter and having faith in her.

“But this post is not intended to focus on the negative but rather the positivity that has come out of this. From the bottom of my heart I want to thank those of you who are true and loyal followers and friends of Jaclyn! I’ve always said that she has the very best followers of all! You all are the most kind, sweet and beautiful souls inside and out and Jaclyn truly loves you! I love you! It has always been a honor to meet you whether it’s in person or through a written message. I am so very grateful for each and every one of you and I wish I could personally give each one a hug � Thank you for having faith in her and forgiving her.”

Then, Robin told fans that Jaclyn needed time away from the negativity. Additionally, Robin stated that Jaclyn was surrounded by love and support to get her through this difficult time.

“Please know that Jaclyn needs time but she will be back stronger than ever! She is surrounded by love and support and she will get through this! She will dust herself off, learn from her mistakes and try again. After all…she has a dream to fulfill and as long as I have breath in my body I will always be her cheerleader! Please join me in continuing to cheer her on as true friends do and thank you for having COURAGE and being KIND!! ������ #havecourageandbekind#cheerleaderforjaclyn#Ilovejaclyn#proudmom#spreadkindness*Disrespect will not be tolerated here”

 

View this post on Instagram

 

I want to thank each and every one of you for your wonderful messages, thoughts and prayers for Jaclyn during this time. As her Mom it has been heartbreaking in so many ways. It was difficult and so very disappointing enough that some of her lipsticks had issues but the onslaught of hate, lies and even betrayal has by far been the worse part. It has been shocking. No one deserves to be beaten when they are already sad and down. But this post is not intended to focus on the negative but rather the positivity that has come out of this. From the bottom of my heart I want to thank those of you who are true and loyal followers and friends of Jaclyn! I’ve always said that she has the very best followers of all! You all are the most kind, sweet and beautiful souls inside and out and Jaclyn truly loves you! I love you! It has always been a honor to meet you whether it’s in person or through a written message.

I am so very grateful for each and every one of you and I wish I could personally give each one a hug � Thank you for having faith in her and forgiving her. Please know that Jaclyn needs time but she will be back stronger than ever! She is surrounded by love and support and she will get through this! She will dust herself off, learn from her mistakes and try again. After all…she has a dream to fulfill and as long as I have breath in my body I will always be her cheerleader! Please join me in continuing to cheer her on as true friends do and thank you for having COURAGE and being KIND!! ������ #havecourageandbekind #cheerleaderforjaclyn #Ilovejaclyn #proudmom #spreadkindness *Disrespect will not be tolerated here

A post shared by Robin Sumrall (@robin0858) on


While some fans appreciated the words from Robin, others were outraged that Robin painted Jaclyn as a victim. Many fans of Jaclyn Hill shared their frustration and disappointment that Hill would make herself a victim in the situation.

Additionally, they shared the outrage that Hill retreated off social media rather than dealing with the issues. Others reminded Robin that Jaclyn is a grown adult and should be able to speak for herself.

 

 

With a series of unhappy responses, Robin began deleting comments. However, in an impulsive moment, Robyn lashed out at a fan that expressed disappointment in Jaclyn Hill. The fan told Robin that up until the launch she fully supported Jaclyn. Due to Jaclyn’s response, the woman said that she felt Jaclyn let down her loyal fans.

Rather than acknowledging the hurt and disappointment, the fan felt, Robin snarkily responded to her,

“If you are “done” then please explain why you are still here?”

 

While Robin may want to defend her daughter’s actions, in our opinion, Jaclyn Hill has an obligation to her millions of fans and customers to fix the situation that she created. She did not have to launch the lipsticks.

Nor did Jaclyn have to lie to customers repeatedly about how the lipsticks became contaminated. If Hill had been truthful and transparent from the beginning, the backlash she faced would never have happened.

However, every step of the way, Hill deflected blame and made excuses for her products. Despite dozens of videos that showed particles, metal, plastic, and hair in the lipstick, she continued to assert the lipsticks were safe.

At this point, the only way Hill will rectify her image is by facing the damage she created head on. Otherwise, millions of supporters may turn into haters and no longer purchase any products she launches in the future.


*Katie Joy is a columnist and hosts Without A Crystal Ball on Patheos Non-Religious Channel. She writes articles on parenting, disability advocacy, debunking pseudoscience, atheism, and crimes against women and children.

She co-hosts the YouTube show, “The Smoking Nun,” with Kyle Curtis. The show airs weekly and tackles pseudoscience, current events, and crime stories.

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What Are Your Thoughts?leave a comment
  • nmgirl

    Ultimate helicopter parent. Why can’t I hear Jamie Dimon’s mom defending his screwups?

  • Knitting Cat Lady

    Exactly what I wanted to say…

    Failing sucks. Making a mistake sucks.

    It only gets better if you own your short comings.

    And thoughts and prayers can take a long walk of a short pier.

  • Friend

    Vendor: Buy my great product!

    Customer: The product arrived covered with mold. May I please have a refund?

    Vendor:

    Vendor’s mom: Hater!

  • Wisdom, Justice, Love

    Yup. You’ll never get better until you recognize the mistake. If you assume the results of the mistake are intended, you’ll never see a problem.

  • Part of being a parent, from what I understand, is letting your kids try and fail and learn from the failure.

  • Friend

    That can be excruciating.

    In this case, a lot of Jaclyn Hill’s distress comes from huge amounts of public attention. I wonder if the mother might offer better help by providing her with a private refuge from that, instead of adding to the noise. Let a business expert help Jaclyn with the fallout, refunds, etc.