ELSEWHERE: What Kind of Customer are You?

While not being Wendy’s, there is expected customer-service when folks enter the door at the coffee shop I work at. I wonder what triggers inside a person when their response over whip-when-I-said-I-no-but-didn’t-ask-because-I-was-on-my-phone resembles a tantrum and outright disrespect for the person serving them. Yes, some people have bad days. When I read this at The Huffington Post I understood the writer’s side. So, what kind of customer are you?