United Airlines finished its investigation into an incident where a Muslim woman was denied an unopened can of diet coke because, the stewardess said, it could be used as a weapon to take over the plane. The company has apologized to the woman and forbid the flight attendant from working their flights.
Bob Birge, a spokesman for Republic Airways Holdings, which operated the Shuttle America flight on behalf of United, has said the airline’s beverage policy does not prohibit serving unopened cans to passengers.
“While United did not operate the flight, Ms. Ahmad was our customer and we apologize to her for what occurred on the flight,” United Airlines said in a statement on Twitter.
“After investigating this matter, United has ensured that the flight attendant, a Shuttle America employee, will no longer serve United customers.”
The airline said all its employees who deal with customers undergo cultural awareness training at least once a year. It also said Shuttle America employees who work with customers undergo cultural sensitivity training, but did not specify how often.
“United does not tolerate behavior that is discriminatory – or that appears to be discriminatory – against our customers or employees,” the airline said.
Now if only they could do something about the anti-Muslim bigots on the flight who supported the flight attendant.