Last updated on: December 6, 2006 at 1:37 pm
By
Desh Kapoor
What makes companies cool and successful? Tom Peters, the original "Excellence" Guru dissects some companies and has a kind of running list.. that he has recently updated with the characteristics: X.06/Success Factors: Whole Foods Markets (high-end, experience-design, demographic) ... Starbucks (people, experience) ... Wegmans (people) ... Commerce Bank (nuts about customers, WOW, people, execution) ... Apple (design-experience, breakthrough, "virus management," resilience, talent, "seriously cool") ... London Drugs (design-experience, people, "solutions") ... Griffin Hospital/Planetree Alliance (customer-centric, "whole person") ... The Met School/Big Picture (engagement, self-control) ... Carl Sewell (experience!) ... Progressive Insurance (speed, IT) ... Stanford women's sports (demographic, Blue Ocean) ... Stanford D-School (design-biz-engineering, Blue Ocean) ... HSM (execution, experience) ... WSB (integrity, broad view of customers, execution) ... Build-A-Bear (experience) ... RE/MAX (people/"create success stories") ... Donnelly's Weather Strip Service (high end, execution-reliability, simply the best) ... Jim's Group (imagination-Blue Ocean, demographic, customer-centric) ... Cirque du Soleil (talent, R&D, Imagination, resilience, design-experience, partnering) ... U.S. Grant (execution, delegation, people, K.I.S.S., action-at-all-costs, win, bold ) ... Horatio Nelson (execution, delegation, people, K.I.S.S., action-at-all-costs, win, bold) ... Stew Leonard's (people, experience-design, Wow) ... DeMar Plumbing (experience, people, Blue Ocean) Read more