Yesterday, I wrote that the controversy over the Galaxy Note 5’s S Pen was overblown. Quickly: if you stick it in backwards, it gets stuck and does at the least significant damage. People cried “recall,” “design flaw,” and invented the (hilarious) hashtag #penghazi. Apple-loving pundits couldn’t contain their glee or smugness. I said that this was silly, that it was akin to trying to shove a floppy disk into a drive upside-down and then blaming the manufacturer when it breaks something.
What I didn’t realize, however, was just how easy it was to do this accidentally. I didn’t understand that until I saw this clip of Leo Laporte, who was just casually discussing the controversy on MacBreak Weekly, fiddled with the S Pen going in butt-first into his Note 5, and lo and behold, not even halfway in, it got stuck.
I had been fiddling the very same way! It didn’t happen to get stuck, so I may have dodged a bullet.
So, I’m obviously reevaluating my hard and fast position of “just don’t do that.” It’s simply too easy for this to happen by accident.
And even if it wasn’t all that easy, before I even came to this new realization I thought about ways that Samsung could address this if it was inclined. Now I feel like these have moved from “could do” to “must do.” (Samsung’s not known for being classy or anything, so who knows what they’ll ever do.)First, no-questions-asked returns on Note 5 devices. If someone bought this and they’re worried about it, or worse, they’ve gotten it stuck, they can return it for a full refund.
Second, they should cover all repairs related to this issue, free of charge.
Third, presuming they’re not going to redesign the whole phone, they need to make a new S Pen with a wider butt-end, maybe with a rubbery nub, such that it is impossible to stick into the phone backward, and send one to every Note 5 owner, free.
Alternatively, at least issue (free of charge again) a rubbery cap of some sort to put on the end of the S Pen to serve the same function of keeping it from going in the wrong way, some kind of cap that’s more or less impossible to take off again.
And that should be that.
So I largely take back the last post. This is a much bigger problem than I thought.
I’m delighted with my Note 5. It’s a wonderful device, and chances are this S Pen problem would never have even come up for me. Now I confess to being a touch nervous about it, but it’s not enough to make me regret my decision to get this phone. It’s still amazing, and it’s still a keeper.
But I’ll take that redesigned S Pen, now.