Summing up the latest Apple event in which a slew of new products were introduced, including a giant-ass iPad, a better Apple TV (low bar), and new iPhones–6 with some odd gimmicks in them. The Verge’s Nilay Patel said on Periscope (and I’m paraphrasing), “Today, Apple released a Surface, a Roku, and a Samsung phone.”
And yeah, they kinda did. I think that’s fine, though, I’m not one of those folks who think Apple or any other company has to be 100% original with every product they produce. I’m glad they rip each other off and learn from each other’s good ideas. It makes all the products, in the aggregate, better.
That said, Patel’s joke was funny because it was largely true. The iPad Pro is Apple’s answer to the Microsoft Surface, which, despite some genuine confusion of what it was for, now seems to be a well regarded device for folks in particular fields and with particular needs. (Anecdotally, I’ve seen a number of them with college students who get a lot out of the tablet-PC combo as well as the stylus.) I’m glad they copied the Surface! Since the Surface was introduced, I hoped Apple would make something like it, and they finally have. I’m glad they took the stylus as an input device very seriously. Is any of this any good? Who knows.
I do know one thing: It’s way too goddamned expensive for me. Baseline $800 without the stylus or keyboard cover, which kick you over $1000. Nope. I’m sure that’s very worthwhile to a great many people, but not me. Halve that, and I’d consider it.
(Kyle Wagner at The Concourse writes of the tablet-PC combo: “I have no idea why you’d try to marry the two, outside of blithe cowing to other people’s dumbass ideas. It is profoundly dumb. They will sell 500 million of these.”)
The Apple TV looks nice. And it does a lot of things other folks already do, but probably very well. That’s about it.
And then the phones, the iPhones 6S and 6S Plus. The big changes here are “3D Touch” and “Live Photos.” Until I use one of these devices myself it’s impossible to know just how useful or interesting either of these new features is, but I’m a tad skeptical. 3D Touch, where additional information can be gleaned about something on screen by pressing harder on it. I’m less interested in the hardware aspect of this, where the device knows how hard you’re pressing, and more interested in the UI side, where the user can now “peek” underneath things, or get quick access to actions or items without opening a full app. That could be pretty cool if done well. Will it be? I thought Apple had answered my prayers when they added third-party keyboards to iOS, but they turned out to mostly do it poorly, so who can say.
Live Photos strikes me as the Samsung-y move here, a kind of Harry Potter move where a photo also gets a bit of video recorded around it. It’s cute, no doubt, and will probably yield a few cool items, especially with kids. But Google, of course, auto-animates a series of photos into GIFs, which is similar in idea but very different in the actual output. And other Android manufacturers have had the photo-as-short-video feature before and no one really cared, including me.(I’ll have more to say about the ups and downs of Samsung’s approach to iteration in another post.)
So it’s not a reason to buy a phone. Neither is the 3D Touch for that matter. But Apple will expect you to, and chances are, “you” (meaning the general smartphone consumer) will.
So, yes, Apple is (finally?) doing some of the things its competitors have done, and it pretended not to be interested in (like the stylus). That’s good, and they’ll likely do it very well, it’s all in the execution for them, as Josh Topolsky wrote at The New Yorker (I know, I was surprised to see him there, too):
That’s part of the reason why Apple’s “me-toos” end up feeling like “me-firsts.” In the age of digital, execution is staggeringly important, and there isn’t a single company in existence that can pull off polish and simplicity like Apple. While other companies struggle just to get all of their devices and services talking to one another, Tim Cook and friends are worrying over the details that actually make consumers pay attention. The products don’t just work the way they should; they feel the way they should. Reducing friction, even a single click, can change the way a user perceives an entire product.
Yes, but! I’m not so sure Apple is all-in on “execution” like it used to be. If it were, Apple Music wouldn’t be driving people nuts, iTunes wouldn’t be a software shitshow, and the new generations of iPhones wouldn’t start at 16GB. That’s right, those “Live Photos” you’re taking, those iTunes movies you’re downloading, and that 4K video you’re shooting will have more or less no room on that expensive new device. Matthew Yglesias gets why this is a huge mistake, because it sacrifices the quality of experience for short-term monetary gain, which it doesn’t even need:
Killing the 16GB phone and replacing it with a 32GB model at the low end would obtain things money can’t buy — satisfied customers, positive press coverage, goodwill, a reputation for true commitment to excellence, and a demonstrated focus on the long term. A company in Apple’s enviable position ought to be pushing the envelop forward on what’s considered an acceptable baseline for outfitting a modern digital device, not squeezing extra pennies out of customers for no real reason.
The fact that this is still around shows a degree of cynicism and greed that should worry the Apple faithful. As more of a Reformed Apple-ist, I can appreciate and wonder at how well they’ve executed on so many things. But I can also take a step back and ask if they really sweat the details like they say they do. Not giving customers a sufficiently capable device is a big detail to miss.