Stop Using US Bank

Stop Using US Bank December 21, 2010

The past year has been financially hellish for me with a home foreclosure resulting from divorce. And no entity has been as unhelpful downright evil as US Bank.  Personnel from US Bank have been consistently unhelpful and unwilling to work with our situation.  Just this morning, I was literally yelled at by an employee named David Bishop in the loan recovery department.  When I ultimately asked to be transferred to his supervisor, he transferred me to a fax machine.  When I called back and asked for his supervisor’s extension so that I could call her directly, I was given a dead extension.

US Bank has scuttled two short sale offers on the house because they were unwilling to take less than was owed to them on the home equity loan, even though Bank of America, holder of the mortgage, approved the sales and stood to lose a lot more.

They call me nearly every day, but when I call back, no one returns my calls.

And now, as I try to work out an agreement that would allow me to begin to rebuild my credit and actually get US Bank about 25% of what they are owed on this loan, Mr. Bishop shouts at me and tells me no deal.

So, all I can think to do now is notify all of my social media networks that US Bank is a no good company, and you should not do business with them.

And when you take your account away, tell them it is because of the way that their employees like David Bishop treated customers, and because their policies trump common sense financial solutions to problems.

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  • As a current US Bank customer, I’m going to begin looking for alternatives tonight. Any recommendations?

    • Paul, I strongly recommend switching to a local bank. You’ll lose some things — like ATMs all over the country — but most of them still have online bill pay, etc. Plus, they’ll get to know you as a human being instead of an account number.

  • I echo Paul, I am on this.

    We are withU.S. Bank, but had to beg to keep our account with them open after going through a Bankruptcy.

    Paul, Integrity bank here in own I hear good things about. Somewhat limited on locations, but good hometown banking!

  • That sucks, Tony. Sorry to hear it. We’re trying to fight our bank to get $800 in overdraft fees waived right now, because we overdrafted due to an error by another bank taking money out of our account without our knowledge. Fighting banks completely is a life-drain. Good luck.

  • Anita B

    We also are US Bank customers, but I’ve wanted to change banks since we started. We’ll be changing by the first of the year to a local bank that fortunately also has our home mortgage. So sorry about all your difficulties. Will pass on your recommendation to stop using US Bank!

  • Big Mike

    Go local for the best service. They will desire your business more. If you have Bank of the West, go there. My wife is a service manager for them…one of the best in her region (the NW). They are a customer friendly bank.

  • Mike W

    Had the same ridiculously bad service with US Bank. We had a great branch manager in San Francisco then he left because of what he called unethical policies. We moved to cross country and opened an account with a local credit union and it took over 4 months to have our money transferred. After the transfer they refused to close the account and started charging fees b/c the account had less than the minimum required.

    I have reported them to every institution that will listen. They still ping my credit for the fees but since I have documentation that we tried to close the account the credit bureaus simply send me an email to which I send a letter and clear it up. It’s ridiculous, but until US Bank acts like a professional business we’ll have to continue responding to their childish behavior.

  • Greg Gorham

    To date I’ve had good luck with Wells Fargo. I’d suggest staying away from TCF – I have 3 close friends who have had to switch away from TCF due to horrible service/overdrafts etc.

  • Apart from our home loan, all our banking has been with a local credit union, which we think is quite good.

  • Phil

    Not only US Bank, but pretty much all of the big banks are treating borrowers the same. BofA and Chase especially need to be boycotted as well. The credit unions have treated borrowers much more humanely from what I’m hearing they’re willing to work with people. No surprise there as CUs are local institutions owned by their customers.

    A lot of higher ups at the big banks need to be in jail – so much fraud perpetrated by them. Let’s hope that Wikileaks upcoming bank leak (due in January) causes some heads to roll.

  • watchman

    We’ve also went with a CU. Citi foreclosed on our house this past year and were unmercifully awful to work with.

    These huge banks are blood sucking monsters and are best avoided.

  • Tony Arens

    That sucks. Tony – I have always had a good experience with US Bank, but I only deal with them in-person, and at the local branch in Edina. NEVER over the phone can you expect to get any support or backing. I have had some tough times financially and they have thus far been good to us.

    If I were to change, I would go to a local bank… However, do your homework on these smaller institutions and get their rating – There are a number of them hanging by a thread, and you’d hate to transfer everything over to them just to have them go out of biz…

  • Annie

    That’s terrible. I’m so sorry. And I agree that choosing a local bank is the best option. Our local bank in Atlanta compensated for not having ATMs everywhere by not charging ATM fees and covering fees levied by other banks. So even where you lose, you might win.

  • John

    I am also with a CU, and I swear by them. They are on YOUR side; they get it. I wish that they were legally able to offer mortgages.

    Sorry about your troubles with USB, dude. I will offer your damning example each and every time the subject of banks comes up in my conversations. Serves them right.

  • I have always done local and never had issues. Wow, that’s unbelievable and I am sorry for your loss and having it drawn out. Unacceptable, just…wretched service.

  • John Edmonds

    Sorry to hear about that. That sucks. If there is still time a professional may be able to help with restructuring things.

  • wow I’m currently in the process of buying a house with a loan from US Bank – I’m in pretty deep already though…

  • JoeyS

    I love my local bank (Lake City Bank – Northern Indiana). They win my patronage by being flexible, having good rates (rewards checking), and automatic bill pay. They have even taken away draft charges that I incurred due to my own negligence for which I am very grateful.

  • Albert Howell

    Have never had any affiliation with US Bank. I joined a local credit union 17 years ago and even though I am now living 3,500 miles away they are my banking institution. Have had horrible experiences with BofA (thanks to Countrywide) and Chase. I don’t trust the multi-nationals (not that I ever did). Greed and usury … it’s all they know.

  • Jason

    Tony: why do you think everyone will boycott from your bad experience? I had a bad experience at Rainbow Foods. I don’t tell my social network to dis’ them. Grow up and be more Christ-like. Maybe that is why you are divorced now. -Jason

  • JoeyS

    Jason, that was quite over the line. Odd to tell somebody to act Christ like and then try to kick them when they’re seemingly down. Not exactly sure what Christ like means to you but I’ve always thought it to be quite a bit more charitable than that.

  • Too far Jason. Too. Far. Trying to control people’s action with judgment and shame is entirely immature and not, as you say, Christ-like.

  • SuperStar

    Go with a local Credit Union. More personal and is usually “owned” by all of the customers. It’s been a good experience.

  • Dave Metz

    Jason, you are an idiot. It seems to me that Tony is sharing is horrific experience with US Bank and suggesting that we consider not using them based on his experience. THAT IS EXACTLY HOW THE BETTER BUSINESS BUREAU WORKS!! Furthermore, Tony is wielding the power afforded him by having lots of readers on his blog. Just because the person at the bank doesn’t read it, does not mean he should just dismiss customer, Tony, and treat him with disrespect. Tony is not acting childish – in this regard 8^) – and your comment was waaaayyyy off base. Christ never (at least in my reading of the NT and other early church documents) kicked a person while they were down. I would say that YOU, Jason, need to act more Christlike.

  • Tess

    I’m with Jason on this one. The house is empty as a result of SIN – not because of the lending/foreclosure practices of US Bank.

  • John

    @Jason: You are a judgmental douchebag. Really. And Tess: Are you kidding me? “SIN” in all caps?? LOL I would be laughing harder except for the realization that you aren’t kidding and are completely serious. Surely Jesus will say to you, “I never knew you.”

  • jane smith

    I live in South Africa, not America, so I am obviously not qualified to comment on the problems of US banks.

    What I feel I am qualified to comment on, however, is the remarks made by Jason and Tess. I have only one thing to say to both of you: neither of you know what life may throw at you and nor do you know how you will respond. Do not be too quick, therefore, to criticise another person who is going through an experience he himself has described as “hellish”.

    A man who has been through a divorce and who is coping with serious financial difficulties, and who has been courageous and honest enough to tell us all this, is of great value to the Church of Christ.

    Jane Smith (Pretoria, South Africa)

  • Melody

    Very well said, Jane. It is the height of insensitivity to bash someone for his or her troubles (read Job, anyone?), and then to blame that person for their divorce is just appalling. Jason should be ashamed of himself. Not to mention how cheap and simplistic it is to say that everything wrong in the world is just because of “SIN.” Well, duh. Everyone sins. But that doesn’t mean we have to tolerate usury and fraud. Grow up, people.

  • toddh

    It seems a little petulant to call out the guy by name on a blog, but I’m completely behind the attempt to call out the bad practices of a large bank. Good to know. I liked Bremer when my family lived in the Twin Cities.

  • Justin

    Charlie, No offense to Tony, but if you pay them the money owed, I don’t imagine you will have any issues.

    It sounds like Tony has a lot going on. My hope for you would be get this PhD completed. Then take a well deserved break to let the soil rest.

    Until then, I hope you can find some much needed encouragement and support.

    You have blessed us all with PMYM, Dispatches and more. Blessings to you as 2011 approaches.

  • P

    Hi Tony,

    I am having the same problem with US Bank as well as thousands of other people.

    The response rates for loan modifications sent to Chase, U.S. Bank, and Wells Fargo (from ESOP) in 2009 were all less than 2 percent (see below) so they are hardly helping anyone.
    I have been told that some have taken US Bank to a mediator and US Bank was forced into giving modification agreements.

    No one seems to be on the same page with US Bank. They actually threw me into foreclosure by doubling my house payment back in February.

    In Ohio, we have an organization called ESOP and they will talk to your lender (for free – never pay for a service like this) and try to make the lender work with you.

    Ignore the negative comments on this page. They come from people who have cheated the system and are now ahead of the game and have plenty of money to make payments with. Everyone is different with hardships in their life. If our world wasn’t in such bad shape, we wouldn’t have all the foreclosures that are present now. Those of us who have been honest are the ones suffering.

    We have to keep on fighting in these crazy times, but some of us know that we will not be fighting forever.

    We’re going to have a nice mansion one day where we will not have to worry about rust and moths. 😉

    Blessings from a Theology student of 10 years and an instructor at numerous schools and colleges just like you.

  • Pbear

    Total agreement with US BANK…UGH! I’ve been “working” with them for too long and have been in mediation for MONTHS. Just today, they tried to say something that was a FLAT OUT LIE from the previous mediation! They got called on it and backed out. They say “agreement” , I (and the mediator) said “OFFER” NOT agreement…It has been a hell of a nightmare and I could not RUN fast enough away from US SKANK. Agreed- check the ratings and GO LOCAL!! (Where they treat people as people and not some number!).

  • P

    Have any of you been making your house payments all this time while working with US Bank? I have not (can’t since they raised it to almost $1900.00). I know of many people who are coming right out and NOT paying US Bank a dime but saving the money. If they make a modification with you, then you can give them some, but if not, at least you have something to live on when you have to find rent and need a rental deposit, because believe me, they are not going to care a bit if you sleep on the street. Don’t be foolish enough to believe your lender when they say you can’t live there for free. Don’t move out! They will tell you to move out, but you don’t have to move out until the court tells you to do that. In the meantime, live in your house for free – you paid all these years and have most likely paid your house out, so it’s only fair you make something on it. Lenders are amazing.. . they take $999.99 for interest and .01 for principle and then they are crying we have no money and we need a bail out. I have refinanced numerous times, because I was tricked by brokers who told me one thing and then did another. The legal mumbo jumbo on the contracts are hard to read and written that way on purpose, so when you get variable rates and then have to refi again in a few years and get socked for another $10,000 in broker fees, that adds up.

  • Justin

    I appreciated your sentiments on our heavenly home. It will be fantastic.
    But, not all of us have cheated the system. We did things like read DaveRamsey and not live beyond our means.
    I feel terrible for your suffering. But Tony’s financial crisis is nothing close to the suffering of so many malnourished children, starving or homeless, without opportunity for improving their situation. His honorariums and royalties alone place him in the top 1% of the worlds wealthiest.

  • P

    In the same way you assume that I accused all of “cheating the system.” You likewise are unfamiliar as to the many reasons people get behind in their house payments other then “living beyond their means”… sickness, loss of job, caring for a loved one (instead of placing their loved one in nursing homes), and many other circumstances that are beyond one’s control. What does Dave Ramsey say when you have an ill loved one, or you are ill yourself – you should have been living in a cardboard box, because a roof over your head was living beyond your means?
    Never assume that everyone who have problems with their mortgage is due to “living beyond their means.”
    Oh, and did you know that it is the ones who have the least amount of money who are helping the poor?

  • Gene

    Here’s a novel idea: Pay your debt or declare bankruptcy.

    I know it is a strange idea these days … this idea that we should actually pay what we owe on a house. But it works. And it will keep the bank off of you. You told them you would do something. Now be a man of your word.

    Don’t blame the bank for your own failures.

  • John

    Hey Gene-

    Thanks for sharing that “novel” idea, although I assume that you were being facetious. And so I’d like to share a novel idea with you: if you don’t have anything nice to say, shut the fuck up.


  • Tony Arens

    Wow… I’ve been following this and am astonished on how it has turned into a blame game and personal attacks – complete with a couple of f-bombs! Is this an example of emergent christianity? Yikes!

  • Justin

    Hey, P.
    I may have misunderstood this statement, “They come from people who have cheated the system and are now ahead of the game and have plenty of money to make payments with.”
    I was one of those persons who was challenging Tony’s blog…One making what you perceived to be negative comments.

    Either way, I wasn’t offended. And I apologized if I missed your point.

    Also, I wasn’t commenting on the realities of homelessness or poverty in the US. I was making the point that wealthy white Americans who make more money than 99% of the people in the world have to be careful in their claims that they have been treated unjustly.

    In a way, if you want to be frustrated with anybody here, it should be Tony.
    I lived in poverty growing up, grew up in a home of drug/alcohol/sex addicts. My sister committed suicide as a result of trauma incurred through our childhood.
    And currently I pastor an Inner-City Church in Wichita.
    Just this morning I got off the phone with a parishioner who needs $575 to pay off his pay day loan that he used to pay off his rent.
    This parishioner didn’t go to his blog and rant on the fact that Pay Day Loan businesses thrive in impoverished settings because they can charge 350% on a loan.

    This parishioner is trapped. And victim of a system he can not defeat.

    Stories like that bother me.
    And it sounds like they bother you.

    Sorry for blabbering on.
    I do appreciate your points.
    I agree with them more than you know.

  • P

    Hi Justin,

    You said…
    “I was making the point that wealthy white Americans who make more money than 99% of the people in the world have to be careful in their claims that they have been treated unjustly. ”

    Please don’t take this wrong, but my question is … Why did you have to add “white” into your statement? You are assuming that Tony made a lot of money. I don’t see anyplace on this blog that states that Tony was a wealthy white American, or am I misreading this? I know I am not wealthy, nor ever have been.

    I never grew up in the suburbs. My dad was an alcoholic and I lost him when I was 23 years old, so I had to fend for myself.

    I was a Chaplain at our county jail for 3 years when my mother took ill due to a stroke. She was totally paralyzed and I did everything I could to keep her at home, because I know how horrible nursing homes are – she ended up being killed in one for rehab.

    All I’ve been doing is taking hard knocks from lenders, state organizations (like Medicaid), and large corporations like GM (who get bail outs) that I can’t fight against. So, I continue to lose and they continue to take advantage of people.

    Why would I be frustrated with Tony? Tony didn’t try and mess the public over by making cheap lemon cars that people get stuck with and have to pour thousands of dollars into, Tony didn’t cause this economy, Tony didn’t try and mess people over, so he could gain a profit. Let’s be frustrated with the person who really got the US in a frenzy… how about the person who blew up all that money killing people in the war. That’s where this all started.

  • Justin

    Race makes a difference. As a white man, I maintain a sense of security that minorities do not share. It is reprehensible. But it’s reality.

    Tony Jones makes a lot of money.
    Book sales alone would put him well above the national average in salary.
    I am sure he will speak for free for organizations he supports. But a speaker of his caliber brings in anywhere from 2-5 thousand per talk.

    One last thing. Tony didn’t go local until USBank screwed him. So this wasn’t the same, ‘support the local Credit Union.’ that others have been doing for years.

  • P

    “Tony Jones makes a lot of money.”
    I didn’t know that.

    I guess I never really read anything about Tony other then that US Bank took him for a ride and is now taking me for a ride too – that’s all I was concerned about, but I guess I understand the blog differently now after I read up on Tony. I just took Tony as a Godly man with all of his educational hoopla and it’s ok for him to come public with US Bank and release his frustrations – that’s why I came to this blog to release mine as well. It sure beats doing something drastic when you are upset.

    I guess I looked at Tony’s life and compared it to mine in a way. I got a divorce too and I was tricked and felt deceived and I lost a great deal of money and he made me look like an idiot given the fact that I went to Bible College for ten years.

    I bought my house for $65,000 23 years ago, but because of the refinancing due to the various interest rates, the banks tacked on thousands of dollars to my loan and now they say… let’s face it, you can’t afford your house. What? When I refinanced I should have taken money out along with the refinance, but I didn’t. I sold my Mom’s home and with the money from her house, I built an addition (bedroom and bath) onto mine for her (in accordance with Medicaid rules) and now the bank gets to take that too. In addition to the $50 grand paid in cash addition, I put an additional $50 grand into it for vinyl siding, new windows/doors, etc. They get all that too and in spite of paying over $273,000 to date for a house I bought for $65,000 and put over $100,000 in, they get to keep it all. What a deal.

  • Justin

    Tony Jones is a Godly man.
    Who does a great deal of good for the church.

  • annette

    YIKES! I’m in the middle of trying to settle with US Bank after a short sale and am working with David Bishop. So far he’s been civil yet difficult to get a hold of. I hope I don’y have the same experience as you did but will definitely repost if I do

  • Steven

    on a much much smaller scale i too am going through some hassles with U.S. Bank.

    condescend version of my story:
    *i cashed a payroll check and asked the teller how much was in my account – she said $3.70
    *i asked her if there were any pending charges, she studdard around and then gave me a definitive “nothing pending”
    *two days later i put $3.15 of gas into my tank via checking card
    (i never write personal checks, i had asked the teller for my exact balance, and i also had opted-out of allowing my charges to over-draft)
    *next week i go to cash another payroll check and a teller tells me that she can’t cash it and my account (of 10 loyal years) has been shut off.
    *i get a letter in the mail a few days later saying i owe $514.00 and if i don’t pay immediately then ‘threat’ threat’threat
    *i’ve spent the last 8 days trying to fight this and haven’t even been directed in the right direction… no bank tellers can view my account or tell me how i got these fees, i have been blocked from viewing my account online, and the number (866-434-2103) given to me is complete bullshit! it is all operator and after being put on hold for 7 mins i get disconnected or sent to a voice box that is full so you can’t leave a message.

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