Lately I have taken to using the smiley face in my emails at work. Sparingly, of course. I’m not an idiot. It started a couple of months ago when sending an email to a colleague. I was in a bright and convivial frame of mind, so I finished off the last sentence with a smiley face. “John – I finally spoke to Kathleen about the fitchstrap initiative, and I agree that it would serve as a solid baseline for accountability. Aren’t you glad we... Read more