Losing that Luv'n Feeling


Really Southwest?

And did anyone besides me catch that Southwest motto hanging behind the Flight Attendant?

Southwest Keep that Luv ‘n Feeling

Y’all might need a new motto

Lemme recommend one: You’ve lost that Luv’n Feeling

They just don’t make pilots like they used to, do they?

Speaking of bagging people, Southwest ought to bag that pilot. Sensitivity training can’t overcome Stupid.

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  • Honestly, I don’t see why he needs to be fired. You are right when you say training won’t fix stupid, but since when is being stupid a fireable offense? If he had said this to customers, yes, fire him. But this was a private conversation that only he, his co-pilots, and air traffic controllers could hear. I hear workplace conversations all that time that are worse than this. I don’t say this kind of stuff myself, but it happens so often there’s no way we could fire people every time something like this gets said.

  • Karen Spears Zacharias

    I’ve never been tolerant of this sort of thing. Warning him won’t change. This is a character issue, not a behavioral issue. Until he has a change of character, he’ll continue to think like this. From here on out, he’ll just be more careful about who he rants to.

  • Oops! What does the Bible say? Something like what is in the man will come out. What a schmuck

  • Can’t cure stupid

  • I guess because I’m in management and (separate from work) naturally inclined to give people second chances, I’d make it clear to him that this won’t be tolerated, and fire him the 2nd time, if it happens again.
    Yes, you’re right, he probably won’t change who he is, and will be more careful who he shares his stupid talk with. But as an employer, that’s enough for me. It’s not Southwest’s role to change him as a human being. They are simply to make sure he doesn’t say stupid stuff to people who might be hurt, to customers, and to any employees who would consider it offensive. There’s more than one way to do that, and firing is one way. I have no problem with them choosing another way.

    I say this as a guy who has never done what he did, but who has done dumb things, and who has been out of work (layoffs) in the past.

    I guess my point is that I don’t want my stance that he shouldn’t be fired to be confused with actually liking or agreeing with his remarks. I am sure you know I don’t make that link with me. But watching the video, I think the flight attendants do make that link.

    • That last sentence was confusing. Not gonna try to straighten it out.

      • Karen Spears Zacharias

        I know how you feel about not wanting to straighten out the confusing sentences. 🙂
        RE: the pilot.
        Well, to be clear, I’m pretty sure he’s not the pilot I want at the wheel when we need to make a landing on the Hudson River. Character matters because a person who is careless with his/her talk will be careless in ways that matter in the crunch times.

  • “Ya can’t fix stupid.” — Ron White

    Never has a truer statement been uttered by a mortal human.

  • People not involved with the regulatory and professional side of aviation may be surprised to learn that human factors training and crew resource management are disciplines that have arisen out of the research of past accidents and loss of life. Being in the cockpit of an airliner is one of those jobs where one can literally earn one’s annual or sometimes one’s lifetime salary in the space of a few seconds–by having made the right decisions to avert disastrous loss of many lives.

    Human factors training looks not at just individual decisions but at the overall decision-making process and the factors that affect it. We think of the obvious things like physical health and fitness, medications, adequate rest or lack of it, emotional issues from one’s personal life or relationships with fellow crew members that affect concentration, clarity of thought, ability to focus.

    The man in question exhibited an egregious violation of self-control and self-reflection. He was a distraction to himself, to the other person on the flight deck, and to other crews and flight controllers. This was more than bad taste or lack of sensitivity. This was dangerous, period.

    Back in the days of the Boeing 727 and 707, there were three people in the cockpit. Automation and the drive to cut costs have elminated the Flight Engineer (“Second Officer”) from the cockpit crew. The Flight Engineer managed systems on the airplane so that the flying officers could more completely focus on the business of flying. But he/she was also a rated pilot capable of flying the airplane. It’s debatable whether having three people on the flight deck would tend to self-regulate unsafe behavior or instead result in a dogpile effect. But when there are only two and one is acting up, the only other person who can attest has no backup except the cockpit voice recorder–and those recordings are not kept in perpetuity like every tweet and twitter and google computing cloud these days.

    The man recorded here exhibited a horrible violation of judgment. I’m guessing he was the Captain, the pilot-in-command of the aircraft. If I were a First Officer sitting next to that I’d have told him to button it pronto during the flight and would have refused to fly with him if it ever happened again. And in so doing I would probably have jeopardized my career and hopes of promotion to Captain. But it only takes a couple of seconds of unfocus and bad decision making to bring things to a very bad end. Gravity and the laws of physics haven’t ceased. They donh’t pardon stupid or people who present a danger to others as this mand did.

  • Okay, maybe off the topic, but not really… One of my favorite memories in high school was when a set of super-athlete twins did that whole Tom Cruise lovin’ feelin’ gig on me in the hallway. People’s mouths hung open (mine included) and the between class clatter stopped. It was surreal, it was fun, and it still makes me smile.