Tom Szaky … some good suggestions for airports and airplanes.
What would you add?
No matter how you do it, travel is a strain — made worse, I believe, because airlines seem to have a hard time with customer service. Maybe it’s just because there are always so many exhausted travelers complaining. Or maybe it’s something more systemic. Who knows? But I continue to believe there are some easy fixes that airlines could make. Here are my top six.
1. Outlets — more of them.
2. Non-reclining seats …
3. Cabin PA
4. Checking in issues.
5. Lounge rules.
6. Alcohol policy.