Did you find what you were looking for

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Last night after a long evening of work I stopped by the grocery for something prepared to eat for dinner.  Regularly the clerks ask, “Did you find what you were looking for?”  It sounds like a casual question, but it isn’t, of course.  If the associates have been properly trained it is a spot inspection, a window into customer satisfaction, and a mission-oriented enquiry. Are we meeting your needs? Getting the job done? Accomplishing our goal? Selling you product? Likely to see you return? It oc … [Read more...]


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