
11. When you’ve blown it, admit it. Take responsibility and APOLOGIZE. Don’t let your pride get in the way and make matters worse.
You’re human, so you’re going to mess up sometimes. You’re going to say things you should not have said and do things you should not have done. When that happens, don’t make excuses. Don’t pass the blame. Don’t give partial apologies like, “I’m sorry if I hurt your feelings” or “I’m sorry, BUT…” Instead, own it. Be genuine and humble. Tell her that you were wrong and you want to work to rebuild the trust you’ve broken.
#12 might be the most important one on the list…
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