This comes from David Brooks in The New York Times, who sums up his philosophy here in four little words: Kindness is a Skill.
We need to remember that, and master it.
He goes on to offer several ideas for how to negotiate, listen, dialogue.
I went into journalism to cover politics, but now I find myself in national marriage therapy. Covering American life is like covering one of those traumatizing Eugene O’Neill plays about a family where everyone screams at each other all night and then when dawn breaks you get to leave the theater.
But don’t despair, I’m here to help. I’ve been searching for practical tips on how we can be less beastly to one another, especially when we’re negotiating disagreements. I’ve found some excellent guides — like “Negotiating the Nonnegotiable” by Daniel Shapiro, “The Rough Patch”by Daphne de Marneffe and “The Art of Gathering” by Priya Parker — and I’ve compiled some, I hope, not entirely useless tips.
Your narrative will never win. In many intractable conflicts, like the Israeli-Palestinian conflict, each side wants the other to adopt its narrative and admit it was wrong the whole time. This will never happen. Get over it. Find a new narrative.
Agree on something. If you’re in the middle of an intractable disagreement, find some preliminary thing you can agree on so you can at least take a step into a world of shared reality.
Gratitude. People who are good at relationships are always scanning the scene for things they can thank somebody for.
Never sulk or withdraw. If somebody doesn’t understand you, not communicating with her won’t help her understand you better.
Reject either/or. The human mind has a tendency to reduce problems to either we do this or we do that. This is narrowcasting. There are usually many more options neither side has imagined yet.
Presume the good. Any disagreement will go better if you assume the other person has good intentions and if you demonstrate how much you over all admire him or her. Fake this, in all but extreme cases.
As I mentioned recently, these words from the catechism bear remembering:
2478 To avoid rash judgment, everyone should be careful to interpret insofar as possible his neighbor’s thoughts, words, and deeds in a favorable way.
Why don’t we do that anymore?