Trust-Building in the Era of Telehealth

Trust-Building in the Era of Telehealth October 4, 2023

Trust-Building in the Era of Telehealth

In our rapidly evolving world, telehealth is taking center stage, transforming lives and revolutionizing healthcare delivery. However, one particular niche stands out: the treatment of eating disorders. With the rise of remote work and telehealth, a new era is dawning that brings unique opportunities for patients and providers alike. It’s part of a broader transformation in remote work – and life.

A Game-Changer in Remote Eating Disorder Treatment

Imagine a scale that doesn’t show numbers, an innovative tool that protects patients from the emotional triggers associated with weight. This is exactly what MyClearStep offers, as I learned in my interview with two key stakeholders of this company. As Clayton Key, VP of Business Development at MyClearStep, explains, it’s a “numberless scale and provides a blind weigh-in solution, first and foremost for eating disorder patients in recovery.”

Dr. Shelly Bar, Chief Medical Officer at MyClearStep, highlights the medical reasoning behind this unique tool. She explains that the scale is HIPAA-approved and can be used in medical offices or remotely through telehealth appointments. This is particularly beneficial for patients in areas where there are few providers specializing in eating disorders.

One of the remarkable benefits of MyClearStep, from a medical perspective, is its ability to enable reliable medical monitoring remotely. Telehealth allows clinicians to observe patients get on the scale, perform blood pressure measurements, and even coordinate blood tests with local providers, all while the patient is in the comfort of their own home.

Building Trust through Telehealth

With telehealth, trust becomes a pivotal element. Dr. Bar assures that compliance is high as patients perform measurements live during appointments. This transparency, combined with the absence of constant weight numbers, provides a sense of relief for patients, allowing them to be more comfortable and present during sessions.

Addressing natural weight fluctuations, especially those associated with hormonal changes, is a critical component of eating disorder treatment. Dr. Bar explains that MyClearStep allows clinicians to see changes in muscle and fat percentages, enabling them to track shifts and ensure effective treatment.

Clayton Key delves into the technology that makes this possible. MyClearStep uses bioelectrical impedance, a method that runs a small voltage of electricity through the body to distinguish muscle from fat. While the patient doesn’t see this data, clinicians can utilize it to guide their recovery strategies.

Looking towards the future, MyClearStep is exploring the integration of AI to detect any irregular measurements that need to be flagged for the care team. Early detection of inconsistencies allows for prompt intervention, improving patient outcomes.

Revolutionizing Care

Both Clayton and Shelly are excited about the potential of MyClearStep to revolutionize eating disorder care. The potential for application extends beyond eating disorders, offering a blind weight solution to counteract weight stigma in areas such as college athletics, pediatrics, and cancer recovery.

As we continue to navigate the intricacies of the remote work and life era, it’s clear that innovative solutions like MyClearStep are paving the way for more compassionate and effective patient care. Not only are we witnessing a transformation in how we address eating disorders, but we’re also seeing a broader shift in our approach to healthcare, one that prioritizes patient comfort, dignity, and well-being.

Key Take-Away

Telehealth, exemplified by MyClearStep, is revolutionizing eating disorder treatment with trust-building technology and remote monitoring...>Click to tweet

Image credit: Tima Miroshnichenko/Pexels

Originally published in Disaster Avoidance Experts on July 20, 2023


Dr. Gleb Tsipursky was lauded as “Office Whisperer” and “Hybrid Expert” by The New York Times for helping leaders use hybrid work to improve retention and productivity while cutting costs. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote the first book on returning to the office and leading hybrid teams after the pandemic, his best-seller Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage (Intentional Insights, 2021). He authored seven books in total, and is best know for his global bestseller, Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019). His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business Review, Forbes, Inc. Magazine, USA Today, CBS News, Fox News, Time, Business Insider, Fortune, and elsewhere. His writing was translated into Chinese, Korean, German, Russian, Polish, Spanish, French, and other languages. His expertise comes from over 20 years of consulting, coaching, and speaking and training for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio. In his free time, he makes sure to spend abundant quality time with his wife to avoid his personal life turning into a disaster. Contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on LinkedIn @dr-gleb-tsipursky, Twitter @gleb_tsipursky, Instagram @dr_gleb_tsipursky, Facebook @DrGlebTsipursky, Medium @dr_gleb_tsipursky, YouTube, and RSS, and get a free copy of the Assessment on Dangerous Judgment Errors in the Workplace by signing up for the free Wise Decision Maker Course at https://disasteravoidanceexperts.com/newsletter/.

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