Outlets, outlets, outlets

Outlets, outlets, outlets

Tom Szaky … some good suggestions for airports and airplanes.

What would you add?

No matter how you do it, travel is a strain — made worse, I believe, because airlines seem to have a hard time with customer service. Maybe it’s just because there are always so many exhausted travelers complaining. Or maybe it’s something more systemic. Who knows? But I continue to believe there are some easy fixes that airlines could make. Here are my top six.

1. Outlets — more of them.

2. Non-reclining seats …

3. Cabin PA

4. Checking in issues.

5. Lounge rules.

6. Alcohol policy.


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