The other day I received an email from a complete stranger, asking for advice on a business plan: “Dear Mr. Wood,” he blurted forth. “I saw your name blah blah blah and I have this wonderful idea blah blah could you please take some time to review and give me feedback blah blah.” Like most of you, I am quite busy and under intense pressure at work. As a result, I have become fairly adept at a handy management trick known as filtering, which, in... Read more