There is something wrong with the way we communicate. I know it. You know it. So why don’t we do anything about it? I mean, it shouldn’t be so hard, should it? If we take a look at these three simple obstacles and face them head on, I’m sure we can all do a lot better. A Case Study Earlier today, I was stuck on a New York City subway train for thirty minutes. It can be a disconcerting... Read more